With today’s economic and health hazards, remote working is the path to go. You can now build a growing career at home with more time for the things that matter the most. But what online job is available for you?
You may want to try out an administrative role in debt collections.
What Do Collections Professionals Do?
Sometimes, the financial capability of a customer dwindles when life gets in the way. Some might be terminated from their work. Some might have their companies closed down. But mostly, some clients might not know how to handle their finances. Ultimately, they fail to pay their obligations.
Do they get off the hook from their liabilities? No.
That’s where collection professionals come in. Collection professionals assist in contacting delinquent customers to pay up their outstanding balances. They may entice these customers by payment programs or through reminders.
It’s not an easy job to do. But certainly doable! So, here are 5 essential skills to become an in-demand collections professional
Listening Skills
You will hear different stories and reasons from your customers as you go through this career. Make sure you have the listening skills to pinpoint vital information from the fluff. And then, can use these to encourage them to pay.
As you listen, make a mental note of the facts and the instances that can push them to take action. In this way, you can supplement your communication efforts thereafter.
Communication Skills
While listening, you should have the communication skills to probe the situation further. The work of a collection professional might be quite emotional. Can you interact with your client nicely while having your point across?
If you can master this skill, you will be able to suggest and close the collections process easier than the rest.
Negotiation Skills
Having someone pay up relies primarily on your negotiation skills. Yes, some clients might be ready to pay right there and then. But how can you close the deal when they don’t have the money to do so?
Yes, you can point out legal implications. But then, depending on your company and what information gathered, you can offer a reduction on monthly payments by stretching the timeframe. Some might have the option for a significant lump sum payment for around 30% to 70% of the loan amount.
There are many ways. But you should have the sales skills to close the deal depending on the situation.
Teamwork
You will not be working alone in this career. You should know how to work with a team.
You will be getting information from different departments like the accounting department. You might also need to brainstorm with some frontline sales personnel for improvement suggestions and data.
It ensures that you can have a harmonious working relationship with your colleagues.
Patience
Not everyone will be calm and composed. Some clients might lash out or even cry when you call them. After all, payment collection is quite sensitive for some. Have patience and empathy.
No, you are not holding them by the hand. And no, you are not their shoulder to cry on.
But during these trying times, you should just have the patience to still be polite and reasonable even if you’re talking to an irate or emotional customer. Who knows, your patience might even lead to a successful collection.
Conclusion
Are you ready to become a sought-after collections professional? If you learn the skills above, you can surely nab your dream remote working job in this industry.
If you’re looking for opportunities in this field, check this link for more information. Cheers!
