Introduction: The CX Tools Shaping the Modern Customer Experience Today’s customer experience (CX) tools are changing how businesses connect with customers, making interactions smoother, more personalized, and more efficient. From AI chatbots to smart CRM systems, these tools are boosting customer satisfaction across industries. That’s why customer service representatives (CSRs)…
Dec
09
Nov
29
As you develop your customer support skills from the previous module, you can explore useful strategies to complement your skills and enhance your career prospects. The following strategies will help you go beyond just handling customer issues to building lasting relationships, increasing customer loyalty, and delivering standout experiences - which…
Nov
28
Providing great customer service is more important than ever. Whether it’s resolving issues quickly or offering personalized solutions, effective customer support strengthens relationships and encourages repeat purchases. Businesses know that keeping customers happy is key, and they’re willing to pay well for people with the right skills to make this…
Nov
27
As a customer service representative, it's important to identify the CX skills that businesses pay top dollar for if you want to boost your career. However, with so many training programs available, how do you choose the right one for your needs? To help you make the best decision, consider…
Nov
26
In customer service online jobs, it’s inevitable to encounter intense situations, whether it's dealing with frustrated customers or addressing sensitive issues. So it’s important to hone your customer support skills to remain in control to better understand and respond when confronted with such. Importance of Emotional Awareness Emotional awareness,…
Nov
25
Customer service representatives (CSR) in chat support, email support, social media management, and ticketing systems should excel at written communication. This helps you convey clearer messages, which leads to better customer satisfaction and faster issue resolution. However, many customer service representatives struggle with written communication customer support skills because they…
Nov
22
Remote work has plenty of benefits, but many are still wary of the very real threat of getting exploited or scammed by employers. Due to the nature of the industry, online jobs are largely unregulated by the Department of Labor and Employment (DOLE). Thus, most remote workers have little to…
Nov
20
Returning home after years of working abroad can be a bittersweet moment for many Overseas Filipino Workers (OFWs). Yes, you can finally be with your family and loved ones again. However, this comes with the caveat of losing your higher-paying job abroad. Additionally, there are many adjustments you need to…
Nov
20
Want to improve your customer support skills to get better-paying online jobs? One key area to focus on is your verbal communication skills. Verbal skills are essential for real-time customer service, such as phone calls. They help you convey information clearly, resolve issues quickly, and build rapport with customers, ultimately…
Oct
29
Introduction Want to travel the world? You can do that as a digital nomad! Digital nomads can work from anywhere that has a strong internet connection, allowing them to travel freely while earning an income. They can be freelancers, entrepreneurs, or remote employees working in industries like IT, marketing, writing,…