Who We Are
Since 2007, Remote Staff has helped over 8,000 Filipinos establish remote working careers with more than 2,000 employers from around the world.
We provide online jobs for Filipino remote workers and don’t stop there. Our aim is to establish good working relationships between the staff and the clients.
Unlike other online job platforms, we have an all-Pinoy in-house staff ready to help you with your queries and provide support whenever needed. We take good care of our partner contractors through our comprehensive contracts, client-hunting, skills development program, fund assistance, and more.
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Billing Specialist
Billing Specialist
Status: Full-Time (40 hours/week)
Schedule: 7:00 AM to 4:00 PM Philippine Standard Time (Mon-Fri)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15 years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
- Private HMO Coverage for in-house employees from Day 1
- Employee Events Online and Face-to-Face
*Terms and conditions apply.
Role Objective
A Billing Specialist ensures the accurate computation of billings, as well as, its timely release to clients.
ORGANIZATIONAL RELATIONSHIPS:
- Chief Executive Officer
- Client Management Director
- Operations Administrative Manager
- Client Relations Manager
- Collections Specialists
- Various employees in the organization
Responsibilities
- Creates and sends out billing notices.
- Sorts and tracks received payments from clients.
- Keeps an accurate record of client’s invoices and payments, including dashboards that monitor individual and/or team performance.
- Works with Collections Specialists and/or other staff in addressing client concerns on billings.
- Provides clarity on financial details to non-financial employees involved in addressing billing issues.
Qualifications
- Degree in Accounting or any related field
- At least 2 years experience in a similar role; in a similar company, is ideal.
- Excellent communication, math and critical thinking skills
- Proficiency in Microsoft Office. Has the necessary tools for WFH. Visit remotestaff.ph/faq for more info.
- Knowledge of XERO is preferred.
- Possesses values that are aligned with Remote Staff
NOTE: This is an in-house function directly under Remote Staff and not a contracting role as a remote worker for our partner clients. Please prepare SSS/Pag-ibig/Philhealth/TIN IDs.
Sales Assistant
JO 13612 | Sales Assistant for a US-based Client
Status: Part-time, 20 hours/week
Schedule: 1:00 AM to 5:00 AM Philippine Standard Time (Tue-Sat) | 10:00 AM to 2:00 PM PST (Mon-Fri)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience).**
*Terms and conditions apply.
Responsibilities
- Assist with customers' inquiries via email, chat, or outbound/inbound calls
- Manage and track orders
- Email marketing using Leaflink as CRM
- Other relevant ad hoc tasks that may be assigned
- Minimum of 1 year sales experience
- Has email marketing experience for at least 2 years
- Utilized any e-commerce CRM; usage of Leaflink is an advantage but not required
- Has strong Customer Service experience
- Has good English communication skills both oral and written
- Has the necessary technical requirements to enable a work-from-home setup. Visit remotestaff.ph/faq for more info
Xero Systems Bookkeeper | System Accountant
13296 | Xero Systems Bookkeeper | System Accountant
Status: Full-time (40 hours/week)
Work Schedule: Monday to Friday | 6:30 AM to 3:30 PM Manila Time | 9:00 AM to 6:00 PM AEDT | inclusive of one hour unpaid lunch break
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy a work-life balance.
- 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007
- Competitive and negotiable compensation (depending on skill level & experience)
About the Client:
The client is a reputable accounting firm operating for 20 years. They help small Australian businesses get an accurate picture of their performance through bookkeeping payroll accounting and tax services. They specialize in comprehensive bookkeeping, payroll, accounting and tax services.
Responsibilities:
- XERO set-up of new client files
- Bank Reconciliations
- Payroll Processing
- Debtors, Creditors
- End of month balance sheets reconciliation
- Handling emails - writing email reports and updates of client queries
- Prepare weekly summary reports of status of accounts and areas for improvement
- Budgeting for Profit and analysis of why the variations and how to improve
- Follow up of all action items and control fully of client and delivery of reports at client services level
- Draft Xero Accounts Financial Statements Tax Returns, Individual, Company, & Trust Returns
- Excellent communication as at times may be requested to attend a meeting to explain or implement improvements
- Accounting Practice - Australian Experience 5 years
- Preferred Tertiary qualification in accounting/commerce. Post graduate qualification including but not limited to CA/CPA
- Preferred but not required - CPA Qualified or studying
- Xero bank reconciliation, set-ups, payroll processing, XERO files inbox, accounts payable and receivable, and bank rules
- English Speaking Rating Extremely High
- English Writing Rating Extremely High
- High Management Skills and action lists
- Ability to meet KPI of 90%
- Preferred Assist Snr Mgr in preparation of Individual Tax Returns and BAS (Business Activity Statements)
- Training and Quality Assurance:
- Training is provided each week in the areas of
- Wk1 Australian Taxation Updates
- Wk 2 Xero Updates
- Training team training re Xero is provided once a month
- Work within a team
- Plan your works to meet your goals
- Being supportive and flexible to help the team meet monthly targets
- Write follow up emails
- Communicate technical developments in a timely manner;
- Implement best practice Quality Control systems and processes as required;
- Above-average comm skills
- Xero Experience
- Willing to be working in a Virtual on Line Web Cam team – being on line – same as working in a large office you can ask questions immediately to your seniors or ask tax manager or Principal directly if they are not present. Constant Support and Guidance. their web-cam on via MS Teams)
3D Architectural Project Manager
Job 13613 | 3D Architectural Project ManagerJob Status: Full Time - 40 hours/week
Working Hours: Monday to Friday 9 AM to 6 PM Melbourne Time (6AM to 3PM Manila Time) - it may change due to time difference
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15 years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
Responsibilities:
- Attaining briefs and relevant files to deliver to our team of highly qualified artists for production
- Managing client communication and feedback
- Detailed analysis of supplied documentation for production
- Managing time frames and project deadlines
- Coordinating other suppliers such as outsourced photographers, Film Crews, Voice Over Talents and other suppliers
- Manage the production of our Architectural Models with our production team • Manage client interaction and proactively problem solve
- Identify Production issues and report to Upper Management
- Detailed reporting of projects that fall behind scheduling
- Proactively contacting clients for feedback on deliverables
- Working in conjunction with Sales Managers in building client relations
Qualifications:
- Tertiary level Architectural Bachelor degree in a field of relevant Architectural Studies
- 1-2 years experience in a similar role in the Architectural Industry
- Multi lingual skills are beneficial working with our international team
- Display a proactive, can-do attitude with excellent communication skills
- Processor must be Intel iCore 5 or higher, Ryzen 5 or higher. More than 8GB RAM or higher. Windows 10 or higher. Dual Monitor is preferable.
- Fiber internet connection more than 25 mbps
Full Stack Developer
JO 13442 | Full Stack Develoepr
Status: Full time/ 40 hours per week
Schedule: Monday to Friday, 8:00 PM - 5:00 AM Philippine Time
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15 years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
Job Overview:
Play a key role in the development and testing of new websites by utilizing frameworks like VueJS with CICD tools like git and CircleCI. Modify, document, and maintain existing legacy websites. Assist in the execution of performance analysis techniques to identify and remediate root cause. Provide guidance to more junior resources, while taking direction from Software Engineers and Managers of Software Development.
Responsibilities:
- Write new code using prescribed specifications and design documentation in accordance with current stands while driving improvements to existing standards. Utilize methods of object-oriented programming and incorporate web service design when appropriate. Modify, test, and troubleshoot existing programs/software utilizing the appropriate hardware, database, and development/programming technology. Analyze end user data and business needs and incorporate them into designed solutions.
- Maintain and modify programs/software. Perform existing application changes that are large in scope with minimal supervision. Implement approved changes by amending flow charts, developing detailed programming logic, and making changes to code.
- Design and develop system integrations.
- Effectively unit test all code and programs prior to releasing them to the quality assurance (QA) team. Resolve all unit test issues in a timely manner. Collaborate with the QA team to identify test cases and create/mine test data to enable a thorough test of all development deliverables. Respond to all inquiries and issues in a timely manner as the developed code/program moves through the testing process and ultimately into production. Provide implementation/production support as required.
- Minimum of 2-3 years of Vue.JS Experience
- VueJS web development focus and second PHP Laravel API development
- Expertise in PHP
- Highly proficienct in JavaScript
- UI focus for web designer/developer
- Able to complete projects with minimal supervision and direction
- Highly proficient with the JavaScript language and modern ES6 syntax and features
- Ability to write efficient, secure, well-documented, and clean JavaScript code
- Experience utilizing continuous integration and deployment tools (i.e., Jenkins, CircleCI)
- Familiarity with the Vue.js ecosystem, including Vue CLI, Vuex, Vue Router (or similar ReactJS equivalents)
- Experience with back-end JavaScript technologies/frameworks, including Node.js, Express
- Experience with both consuming and designing RESTful API with Laravel
- Knowledge or prior use of Quasar is a preferred but not a required skill
- Proficient in MySQL Server use and development, basic database design concepts, and data
- Knowledge of varied application integration techniques including ETL, services, etc.
- Proficiency with modern development tools, like Babel, Webpack, and Git
- Highly proficient with Vue.js or ReactJS framework and its core principles such as components, reactivity, and the virtual DOM
- Experience creating database schemas that represent and support business processes
- Good understanding of MySQL / No SQL databases and writing complex queries
- Experience in building / deploying the applications to Cloud Platforms / Kubernetes ( AWS )
- Experience writing unit tests in JavaScript with Cypress.io
- Experience working in Agile Scrum team is a plus
- Experience working with Flutter or similar language is a plus
- Experience with Quasar, Pinia or Bootstrap-vue3 is a plus
- Experience in the Telecom industry or with eSIM is a plus
- Experience with AWS CFT or Terraform is a plus
Project Coordinator
JO 13604 | Project CoordinatorStatus: Full-time / 40 hours per week
Schedule: Monday-Friday 8:00 AM – 5:00 PM AEDT (Monday-Friday 5:00 AM – 2:00 PM Manila Time )
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15 years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
Position Overview:
The Project Coordinator plays a vital role in facilitating the smooth and efficient execution of construction projects. They work closely with project managers, subcontractors, suppliers, and other stakeholders to ensure that projects are completed on time, within budget, and to the highest quality standards.
Key Responsibilities:
Project Planning and Scheduling:
- Assist in developing project plans, timelines, and schedules in coordination with the project manager.
- Monitor project progress and identify potential delays or issues.
- Coordinate with subcontractors and suppliers to ensure timely delivery of materials and resources.
- Maintain project documentation, including contracts, permits, drawings, and change orders.
- Prepare regular progress reports, budget updates, and other project documentation for stakeholders.
- Track project expenses, process invoices, and maintain accurate records of project costs.
- Serve as a primary point of contact for project team members, subcontractors, and suppliers.
- Facilitate regular meetings, including project kickoff meetings, progress meetings, and coordination meetings.
- Communicate project updates, deadlines, and expectations to all stakeholders.
- Identify and address any quality issues or non-conformities in a timely manner.
- Coordinate with project team members to implement corrective actions and preventive measures as needed.
- Identify potential risks and hazards associated with the project and develop risk mitigation strategies.
- Monitor safety compliance on-site and enforce safety protocols and regulations.
- Report any safety incidents or near misses and ensure appropriate corrective actions are taken.
- Build and maintain positive relationships with clients, architects, engineers, and other project stakeholders.
- Address client inquiries and concerns promptly and professionally.
- Ensure client satisfaction by delivering high-quality work and meeting project expectations.
- Identify opportunities for process improvements and efficiency gains within the project team.
- Participate in lessons learned sessions and contribute to the development of best practices and standard operating procedures.
- Bachelor's degree in construction management, engineering, or related field.
- Proven experience working in a project coordinator role within the construction industry.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in project management software and Microsoft Office Suite.
- Knowledge of construction processes, materials, and methods.
- Ability to work independently and collaboratively in a fast-paced environment.
- Commitment to safety, quality, and client satisfaction.
Collection Specialist
Collections Specialist
Status: Full-Time (40 hours/week)
Schedule: 7:00 AM to 4:00 PM Philippine Standard Time (Mon-Fri)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15 years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
- Private HMO Coverage for in-house employees from Day 1
- Employee Events Online and Face-to-Face
*Terms and conditions apply.
Role Objective
A Collections Specialist is responsible in monitoring accounts daily, preparing reports on collections, processing of payments and refunds, ensuring the accuracy of reports.
ORGANIZATIONAL RELATIONSHIPS:
- Chief Executive Officer
- Client Management Director
- Operations Administrative Manager
- Client Relations Manager
- Billing Specialists
- Various employees in the organization
Responsibilities
- Contacts customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan.
- Documents and reports collection activity including maintaining dashboards in tracking individual and/or team performance.
- Resolves basic client issues and complaints concerning billing notices. Complex issues on billing and collections may be escalated to Billing Specialists, immediate superior or group head for conflict resolution.
- Liaises with other related staff on issues that may arise during interaction with client.
Qualifications
- Degree in Accounting or Business and any related field
- At least 2 years experience in a similar role; in a similar company, is ideal.
- Excellent communication, math and critical thinking skills
- Proficiency in Microsoft Office.
- Knoweldge of XERO is a plus
- Has the necessary tools for WFH. Visit remotestaff.ph/faq for more info.
- Possesses values that are aligned with Remote Staff
NOTE: This is an in-house function directly under Remote Staff and not a contracting role as a remote worker for our partner clients. Please prepare SSS/Pag-ibig/Philhealth/TIN IDs.
Administrative Assistant
JO 13493 | Administrative AssistantStatus: Part-Time (20 hrs./week)
Schedule: 7:00 AM to 11:00 AM Philippine Standard Time | 9:00 AM to 1:00 PM AEST (Mon-Fri)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
Position Overview:
We are currently seeking a highly organized and detail-oriented Administrative Assistant to join our team. The successful candidate will be responsible for providing administrative support and ensuring the smooth operation of various tasks related to financial reconciliation, data entry, reporting, and staff compliance. Experience with Xero, Aroflo, and Rapid Global is preferred.
Responsibilities
Reconciling Bank Feed in Xero:
a. Regularly reconcile bank transactions in Xero to ensure accuracy and completeness.
b. Investigate and resolve any discrepancies or issues promptly.
Cross-Referencing Timesheets Against Job Management Software (Aroflo):
a. Review and cross-reference timesheets submitted by staff with job details in Aroflo.
b. Ensure accuracy of time entries and job assignments.
Entering Supplier Bills into Job Management Software (Aroflo):
a. Input supplier bills and invoices into Aroflo accurately and in a timely manner.
b. Ensure proper coding and allocation of expenses to relevant jobs or projects.
Updating Plant and Asset Register for Vehicles in Aroflo:
a. Maintain and update the plant and asset register in Aroflo for vehicles and equipment.
b. Ensure all relevant information such as registration details, maintenance records, and depreciation is up to date.
Reporting on Vehicle Start-Up Checks:
a. Compile and generate reports on vehicle start-up checks completed by staff.
b. Identify and report any problems or issues mentioned by staff during start-up checks.
Staff Compliance Forms, Documents, Training (Rapid Global):
a. Monitor and track staff compliance forms, documents, and training requirements using Rapid Global or similar software.
b. Ensure all staff members are up to date with required training and certifications.
c. Assist in the creation and distribution of compliance-related documents and forms as needed.
Qualifications
- Must have previous experience in administrative support roles.
- Must have experience in Xero accounting software for bank reconciliation.
- Must have experience in the field of Construction/Building/Engineering industry
- Familiarity with job management software like Aroflo for timesheet management and supplier bill entry is a plus.
- Experience with asset register management and reporting.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Excellent organizational and time management skills.
- Ability to prioritize tasks and work efficiently in a fast-paced environment.
- Strong communication skills, both verbal and written.
- Proficient in Microsoft Office suite (Word, Excel, Outlook).
- Experience with Rapid Global or similar compliance management software is advantageous.
Relationship Support
Job 13598 | Relationship SupportClient Schedule: Monday to Friday, 9:00 AM - 5:00 PM AEST
Staff Schedule: Monday to Friday 7:00AM - 3:00 PM MLA
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
Responsibilities
Relationship Support includes the following responsibilities:
• Email Support across multiple shared inboxes
• Maintaining accurate and up to date records in the FC CRM
• Interviewing Home Assistant candidates via group video and inviting the best ones to join FC
• Phone Support for clients and crews
• Feedback Support for clients and crews
• Text Support for clients and crews
• Working with Fee Support to complete necessary client follow ups and check-in’s for accurate service status’
• Carefully and thoughtfully matching FC Home Assistants to clients
• Onboarding new Home Assistants into company
• Accurately maintaining metrics tracker
• Contributing to achieve company quarterly goals
• Working closely with the team to identify critical priorities and ensure that all
communications are responded to by end of day
You:
• Are a confident and friendly communicator via email, text and telephone and video calls
• Work well in a small & supportive team environment
• Listen to understand. No spiel - highly personalised, authentic communication style
• View ‘problems’ and ‘challenges’ as opportunities to provide a solution, iterate and grow
• Communicate in a personable, kind and professional manner at every touchpoint (while not shying away from the occasional animated gif or emoji between team members and crews!)
• Own your responsibilities and don’t ‘pass the buck’
• Have incredible attention to detail and patience and willingness to learn the intricacies of a custom CRM system
• Have a supportive communication style with everyone you communicate with. Respecting and understanding different communication styles that come with looking after the diverse
group of people in our crew and client community
• Highly regard, protect and maintain confidentiality and privacy dealing with company data
• Have experience using CRM, Email, Telephone, Text and Video Meetings
• Don’t get stuck on ‘principles’ - making the best decisions in the interest of FC
We:
• Have a big business purpose - to spark relationships and routines that lift people on their journey to reach their greatest
• Love supporting your growth and learning from your experiences
• Prioritise transparent communication and set clear expectations
• Value autonomy and your ability to identify and prioritise 'important' work, not just 1's and 2's or easy hitters
• Champion big thinkers aligned with our business values and goals
• Always lead and communicate with kindness, openness, support and understanding
Sales Development Representative
Sales Development Representative
Status: Full-Time (40 hours/week)
Schedule: 7:00 AM to 4:00 PM Philippine Standard Time (Mon-Fri)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15 years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
- Private HMO Coverage for in-house employees from Day 1
- Employee Events Online and Face-to-Face
*Terms and conditions apply.
Responsibilities:
- Conduct high-volume cold calling to identify and qualify potential business opportunities.
- Schedule and manage appointments with prospective clients to discuss their outsourcing needs.
- Utilize LinkedIn for targeted outreach, connecting with business owners who have expressed their requirements in the job market.
- Develop and maintain a deep understanding of our services and how they meet the diverse needs of potential clients.
- Work closely with the Tier 2 business development team on institutional sales
- Develop and execute outreach strategies for job portals, communities, job boards and relevant channels
- Maintain accurate and up-to-date records of all sales activities in our CRM system.
- Meet or exceed monthly and quarterly sales targets.
- Provide feedback from potential clients to help in refining our services and outreach strategies.
- Take full accountability in the outbound sales process, including but not limited to pipeline development, sales qualification, reporting and closing.
- At least 3 years of experience in a similar role
- Bachelor’s Degree in Sales, Business Management or any related field
- Proficiency in Customer Relationship Management (CRM) software
- Excellent verbal and communication skills
- Possesses values that are aligned with Remote Staff
- Has the necessary technical requirements to enable a work-from-home setup. Visit remotestaff.ph/faq for more info
NOTE: This is an in-house function directly under Remote Staff and not a contracting role as a remote worker for our partner clients
Senior Receptionist
JO 13586 |Senior ReceptionistStatus: Full-Time (40 hrs./week)
Schedule: 6:30 AM to 3:30 PM Philippine Standard Time | 9:30 AM to 6:30 PM AEDT (Mon-Fri)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
Job Summary:
Senior Receptionist with 10 years of experience. We are looking for someone, who enjoys looking after the Front of a business that clients want to talk to – as they are professional and provide a result and will follow up and get in contact with the client as per the deadline.
This role will be working online 100% with the Client Services Tax Manager within teams and the tasks will constantly change depending on phone calls coming in and client meetings and changes.
Responsibilities:
- Answering all phone call in & out of the practice
- To look after Current Clients:
- We have 250 clients – we want the receptionist to learn who each client is and understand what and which service they normally receive so they sound informed and aware of the client’s needs and the service they would be requiring.
- To look after New Clients
- Be able to identify and take bookings and ask relevant questions regarding Business or Tax services.
- To look after All Clients
- Make Bookings via teams or phone consult or Calendly
- Make phone calls via AirCall
- Follow up documentation not signed or due to complete a task for the team
- Prepare and send out proposals to clients for acceptance.
- Follow up proposals before meetings
- Ensure clients are invoiced
- Prepare daily reports for the Client Services Manager and seek to provide personal assistant reports.
- Update click-up jobs pending
- Maintenance of client database (Microsoft Office)
- Has excellent writing Skills for booking emails
- Excellent communication skills as the staff will be dealing directly with clients & following up on action items.
- Preferably proficient in Xero accounting software
IT Specialist
Status: Part-time (20 hours)
Schedule: Between 9:00 am to 1:00 pm CST (11pm-3am MNL Time)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
*Terms and conditions apply
Position Overview:
As a Part-Time IT Specialist, you will play a vital role in supporting our technology infrastructure. We are looking for an intelligent, curious, and coachable individual with a strong work ethic and prior experience as a software administrator. This role is ideal for someone who enjoys a dynamic work environment and is passionate about leveraging technology to enhance business operations.
Responsibilities:
Software Administration:- Administer and maintain various software applications critical to our business operations.
- Troubleshoot and resolve software-related issues in a timely and efficient manner
- Collaborate with internal teams to understand software needs and optimize usage.
- Provide technical support to end-users for software-related inquiries.
- Assist in the setup and configuration of new software tools.
- Stay informed about emerging technologies and trends relevant to our industry.
Documentation:
- Document software configurations, troubleshooting steps, and best practices.
- Create user guides and training materials to facilitate efficient software usage.
- Collaborate with the team to ensure seamless integration of software systems.
- Communicate effectively with team members to understand their technological needs and challenges.
- Conduct training sessions for employees on new software implementations.
- Stay updated on the latest features and updates of software tools, providing ongoing education to the team.
Google Suite Administration:
- Manage and administer Google Workspace applications, ensuring seamless collaboration and communication within the organization.
- Provide technical support to end-users for Google Suite-related issues.
- Implement and maintain security protocols to safeguard company data.
Qualifications:
- Prior experience as a software administrator or in a similar IT role.
- Google suite administration experience.
- Strong understanding of software applications commonly used in the industry.
- Excellent problem-solving skills and a high level of curiosity to explore new technologies.
- Coachable mindset with a willingness to learn and adapt to evolving technologies.
- Demonstrated ability to work independently and collaboratively in a team environment.
- Exceptional communication skills and a customer-focused approach.
Business Intelligence Analyst
In-HouseBusiness Intelligence Analyst
Status: Full-Time (40 hours/week)
Schedule: 7:00 AM to 4:00 PM Philippine Standard Time (Mon-Fri)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15 years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
- Private HMO Coverage for in-house employees from Day 1
- Employee Events Online and Face-to-Face
*Terms and conditions apply.
Role Objective
The BUSINESS INTELLIGENCE ANALYST position is a sole individual contributor role within the Business Process & Improvement (BP&I) team primarily tasked with helping solve problems using business and data analysis.
The role contributes to the following capabilities: data analysis, business intelligence, process analysis, and continuous improvement. Works closely with the Process Improvement Manager, Project Support Officer, and Continuous Improvement Specialist in Business Process Improvement projects.
They will report directly to the Process Improvement Manager and may involve projects that work with other teams mainly recruitment teams, client relations executives, operations support, and IT department.
Responsibilities
● Transform raw data into actionable insights by preparing comprehensive reports, and designing/ maintaining dashboards, trackers, and systems for efficient data extraction and business performance reporting.
● Conduct regular review of data management processes, including collection, processing, and analysis.
● Identify problems and opportunities in data management to enhance overall efficiency and effectiveness.
● Ensure the timeliness, accuracy, and integrity of the organization’s datasets through scheduled audits and implementation of data quality measures and validation processes.
● Perform in-depth analysis to identify meaningful trends, patterns, and anomalies, that contribute to informed decision-making
● Contribute to the optimization of data collection procedures and leverage business intelligence knowledge to enhance strategies and the quality of work processes
● Formulate and present data-backed recommendations and actionable insights for process improvements
● Be the point person for sharing technical expertise in data analysis and analytics technology, encompassing database systems and business intelligence solutions
● Design reporting and tracking mechanisms to assess the impact of change projects, ensuring that insights generated contribute to ongoing improvements.
● Provide support to the implementation of new processes and change initiatives by the business process & improvement team
Qualifications
● At least 1 year of exposure or experience in Process Improvement, Business Processes, Knowledge Management, and the like.
● A degree in Engineering, Mathematics, Management, or any related discipline is preferred but not required
● Strong in written communication for documentation, and oral communication for
presentation, interviews, and workshop facilitation.
● Proven track record in creating interactive reports, business presentations, and surveys
● Possesses the ability to establish priorities and track progress to meet deadlines
● Has high attention to detail and thrives in an agile work environment
● Proficient in creating Dashboards (Excel, Google Suite including Google Studio or Microsoft-based tools)
● Adept in the use of web-based collaboration tools and new technologies used in data analysis
● Demonstrates a continuous learning mindset, adaptability, and openness to learning and sharing new techniques, best practices, emerging tools, and methodologies in data management and analytics within the team.
- Has the necessary technical requirements to enable a work-from-home setup. Visit remotestaff.ph/faq for more info
NOTE: This is an in-house function directly under Remote Staff and not a contracting role as a remote worker for our partner clients.
Bookkeeper
JO 13569 | Bookkeeper for an AU Locksmith Business
Status: Part-time, 20 hours/week
Schedule: 8:00 AM to 12:00 PM Philippine Standard Time | 8:00 AM to 12:00 PM AWST (Mon-Fri)*
*may change based on final agreement with client and/or business need)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience).**
*Terms and conditions apply.
Responsibilities- Monitor and manage Invoice (AR) inquiries
- Reconcile Amex Accounts and Road expenses in Xero
- Answer inquiries about client invoices (both phone and email)
- Monitor and coordinate Accounts email inbox (and respond to all inquiries and concerns as the need arises)
- Monitor and update customer portals
- Enter Supplier invoices
- Manage WIP report
- Manage Quote Report
- Manage Debtors report
- Undertake debt collection (both phone and email)
- Reconcile Supplier statements and investigate for any invoice discrepancies
- At least 2 years experience with Xero
- Knowledgeable with Microsoft Outlook
- Very good communication skills (both written and spoken)
- Knowledgeable of basic email etiquette
- Customer service experience using phone and email is a plus
- Collection experience is a plus
- Has the necessary technical requirements to enable a work-from-home setup. Visit remotestaff.ph/faq for more info
Marketing Content Manager
13521 Marketing Content ManagerWork Status: Full-time (40 hours per week0
Work Schedule: Mondays to Fridays 4:00AM - 1:00PM (Philippine Time)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience).**
*Terms and conditions apply.
About The Client:
They are a New Zealand provider of cloud-based managed IT services. They provide cloud migration, IT managed serviced and cloud telephony support.
Responsibilities
The role will focus on developing marketing content for the company.
Tasks include
- At least three new pieces of content (text, video, or audio)
- Company email marketing efforts
- Site analytics, SEO, and so on.
- Social media engagement
- Premium content production (eBooks, white papers, webinars)
- General website enhancements (new pages, call to-action placement)
- Continual education/training (learning tools like CRM, new apps)
- Meeting with the sales team to discuss needed content, have training, and so on.
- Excellent English.
- They love to write.
- The individual must not only love writing, but also be fast, effective, and able to meet writing deadlines. Without question, this skill is non-negotiable.
- They are skilled editors.
- Making the original source as clear and concise as possible.
- They have excellent interviewing skills - ask the right questions to produce content that teaches, helps, and informs readers. Furthermore, they can ask the questions from the consumer’s or buyer’s point of view — which is the absolute key to creating communion, understanding, and trust between buyers and businesses
- They have solid video editing skills. Bonus: Videographer skills / handy with camera
- They are extremely likeable.
- Know how to push the right buttons to give employees the needed boost to contribute to the company’s marketing and sales goals.
- They are organized and goal oriented. Content marketing needs to have order. This starts with a main editorial calendar and continues with newsletters, trainings, interviews, and so on. All of these elements require order, planning, and organization.
- They love analytics, numbers, and measurement - Those persons who pay attention to the numbers get way more results.
- Google Analytics, and other tools such as CRM, email marketing etc.
Customer Service Email Support
JO 13564 | Customer Service Email Support
Status: Full-Time (40 hours/week)Schedule: Monday to Friday | 11:00 PM - 8:00 AM MNL Manila Time
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience).**
*Terms and conditions apply.
Qualifications:
- Has customer service experience for 1 to 3 years
- Experience in lead generation and appointment setting is not required but is an advantage
- Experience in ERP software is an advantage
- Experience in graphic design - digital marketing, and creating brochures is a plus
- Medical background is an advantage
- Must be proficient in Excel for data entry and tracking
- Quick learner who can easily adjust to new learning situations
Responsibilities:
- Respond to customer’s inquiries, monitor the order, assist the customer’s order via email
- Create a personalized template for responses if needed
- Track and record day-to-day tasks for reporting feedback if necessary
Finance and Administration Support
JO 13544 | Finance and Administration Support for an AU Housekeeping Services Business
Status: Full-time, 40 hours/week
Schedule: 7:00 AM to 3:00 PM Philippine Standard Time | 9:00 AM to 5:00 PM AEST (Mon-Fri)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience).**
*Terms and conditions apply.
Responsibilities
- Identifying reports not submitted or not due to be submitted
- Sending friendly reminders in line with the business' brand communication values to our crew community for overdue weekly reports or fee transfers
- Processing fee transfers from the bank deposit list to the business' custom crew reporting system
- Reviewing reports to identify any potential reporting discrepancies/errors or red flags and taking the applicable steps to resolve
- Identifying any services which may need follow-up with clients, using the business' brand communication guidelines and templates to follow up with clients, and liaising with our Client Experience Team to assist with resolutions for any jobs that need further action
- Maintaining and actioning regular communication with our crews via text, phone, and email regarding reporting, fee transfers, and job status
- Accounts receivable and payable
- Bank account reconciliation
- Preparation of BAS
- At least 2 years of relevant experience
- Should have proven experience in using Xero, MS Excel, text message platforms, and Microsoft Applications
- A confident and friendly communicator via email, text, and telephone
- Work well in a small & supportive team environment.
- View ‘problems’ and ‘challenges’ as opportunities to provide a solution, iterate and grow
- Communicate in a personable, kind, and professional manner at every touchpoint (while not shying away from the occasional animated gif or emoji between team members and crews!).
- Have incredible attention to detail, patience, and willingness to learn the intricacies of a custom CRM system
- Can identify patterns and enjoy wearing your ‘investigator hat’ and using your analytical thinking skills if something is not right.
- Has an empowering and supportive communication style with everyone you communicate with
- Respecting and understanding different communication styles that come with looking after the diverse group of people in our crew community.
- Highly regard, protect, and maintain confidentiality and privacy dealing with company data and financial information.
- Has the necessary technical requirements to enable a work-from-home setup. Visit remotestaff.ph/faq for more info
Bookkeeper Admin Assistant
JO 13559 | Bookkeeper Admin AssistantStatus: Full-Time (40 hrs./week)
Schedule: 6:00 AM to 3:00 PM Philippine Standard Time | 9:00 AM to 6:00 PM AEDT (Mon-Fri)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
Responsibilities:
- Invoicing Support:
- Draft, review, and process invoices, including handling technical items (training provided)
- Verify timesheets for accuracy in charges and costs.
- Ensure timely follow-up on outstanding invoices by doing outbound calls to customers.
- Bookkeeping:
- Provide support with both Accounts Payable and Accounts Receivable tasks through Xero.
- Assist with bank reconciliation through Xero.
- Administrative Activities:
- Draft letters and documents.
- Schedule interviews and manage calendar reminders.
- Assist the project managers and directors with invoicing inquiries and concerns.
- Must have at least 1 year Xero experience
- Has previous experience in Australian companies is preferred.
- Proficient in Xero and bookkeeping.
- Familiarity with invoice follow-up processes
- Previous experience in ad-hoc tasks.
- Easily trainable
- Proficient in both written and spoken English communication skills.
Shopify Order Management & Customer Service Junior Virtual Assistant
Job 13508 | Shopify Order Management & Customer Service Junior Virtual Assistant
Status: Full-time
Work Schedule: Time would be 9 AM-6 PM, PH Time zone. Possible work schedule during weekends
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
*Terms and conditions apply
About the role:
In this position, you will be taking on strong responsibilities encompassing various tasks, including but not limited to Shopify order management, efficient customer support, and prompt resolution of issues related to order fulfillment, inventory listing, and product management.
Responsibilities:
-
CS Tickets - They will use reamaze which is identical to most ticketing and email dashboards, to answer customers on enquiries.
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Sales Admin - Abandoned cart follow ups, simple quoting and invoice follow up for payment
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Aftersales - Dealing with escalations on orders with issues, back orders or shipping delays
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Order Management - Comfortable with shopify , checking orders and details and flagging issues to the team
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FAQ updating - Continually updating our live FAQs after dealing with new queries not on site so customers have most up to date information
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SOP writing - Continually updating our SOPs in this area to improve future training
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Response Template writing - Continually updating our response templates and snippets, sometimes using ai, to make dealing with similar situations in the future faster
Qualifications:
-
MUST have a minimum of 1 year of experience in Shopify e-commerce order management or a related field, demonstrating your ability to handle various aspects of the process confidently.
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MUST have a high level of Proficiency in Shopify, showcasing your expertise in order and inventory management, ensuring smooth and efficient operations.
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MUST possess exceptional customer service skills with a proven ability to resolve issues promptly and effectively. Experience with Zendesk, Reamaze, or other customer service tools will be a valuable bonus, as we value seamless and exceptional customer experiences.
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Strong attention to detail and ability to work independently are crucial aspects of your role, as you will be handling critical tasks that demand precision and efficiency.
-
We place great emphasis on strong customer focus skills, as your interactions and support will significantly impact our customers’ satisfaction and loyalty.
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Excellent written and verbal communication skills are essential, as you will frequently collaborate and provide feedback to our teams, ensuring seamless coordination and continuous improvement.
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Your ability to multitask and prioritize tasks effectively is essential in our fast-paced environment, allowing you to handle multiple responsibilities with ease.
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As our business evolves, you must demonstrate adaptability to fast-changing roles, embracing new challenges and opportunities for growth.
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Ticket experience either through reamaze (platform we use) or similar like gorgias, zendesk, zoho etc
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Comfortable with communications with team via Slack
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Task and role management and checklists via software clickup (platform we use) or similar like asana, trello etc
-
Shipping or logistics background a huge plus
Inbound Sales Assistant
JO 13537 | Inbound Sales AssistantStatus: Part-Time Special Arrangement 20 hours/week
Schedule : Monday to Thursday 11:00 AM to 4:30 PM AEDT (8:00 AM to 1:30 PM Manila Time)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience).**
*Terms and conditions apply.
Responsibilities:
- Customer Engagement:
- Answer incoming calls and respond to customer inquiries promptly.
- Provide information about products/services and address customer concerns.
- Lead Conversion:
- Effectively convert customer inquiries into active jobs or service bookings.
- Utilize persuasive communication to encourage customer commitment.
- Calendar Management:
- Schedule service appointments and bookings on the company calendar.
- Coordinate with customers to find convenient time slots.
- Product/Service Knowledge:
- Maintain in-depth knowledge of company products/services.
- Clearly communicate features, benefits, and pricing to customers.
- Sales Documentation:
- Accurately document customer interactions and transactions.
- Ensure all relevant details are recorded for future reference.
- Customer Relationship Management:
- Build and maintain positive relationships with customers.
- Follow up on customer interactions to ensure satisfaction.
- Adhoc Tasks (upon transition to Full-time):
- Additional administrative tasks to help our marketing and admin team in content creation, marketing strategies, and other adhoc tasks.
Qualifications:
- Sales Experience:
- Proven experience in inbound sales or a similar role.
- Track record of successfully converting leads into sales.
- Effective Communication:
- Strong verbal communication skills.
- Ability to convey information persuasively and with clarity.
- Customer-Centric Approach:
- Customer service mindset with a focus on meeting customer needs.
- Calendar Software Proficiency:
- Familiarity with calendar management tools for scheduling.
- Organizational Skills:
- Ability to manage multiple tasks efficiently.
- Excellent organizational and time management skills.
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Should You Apply for a Job Where You Don’t Meet All of the Qualifications?
By: Herschel Lili
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