Accounting & Customer Service Officer

Status: Full Time / 40 hours a week
Schedule: Monday to Friday 6:00 AM - 3:00 PM Manila Time (9 AM to 6 PM Brisbane Time) following DST

Responsibilities:

• Be proficient in calling customers for collections
• Have a good understanding of MYOB/Accounting systems
• Be able to do bank feeds and bank statement reconciliations
• Have experience with Accounts Receivable and/or Accounts payable
• Understand and be able to do Accounts Receivable and Accounts Payable
• An understanding of accounting to where they can help out with end of month reconciliation duties
• Customer Service - Orders / Quotes etc

Qualifications:

• Must have experience in MYOB
• Experience in Australian Accounting is a plus
• Must have experience in calling clients for collections
• Minimum of 4GB RAM 
• Good English Communication Skills
• Candidate must start immediately
• Experience with Microsoft Products 

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IT Helpdesk Professional

Status: Full Time (40 hours per week)
Schedule:  Monday to Friday 6:00 AM - 3:00 PM Manila Time (9am - 5pm Sydney Time)

About the Company: 
We are a medium side business with many onsite technicians installing data cabling and hardware for communications installation 
- Wi-Fi
- Security/CCTV 
- Fire 
- Home Automation

About the role:
You will be the level 1 and 2 support of the company providing a complete and excellent support to clients through chat, email and calls (MS Teams). You should be able to deliver an unparalleled user experience through your technical and customer centric expertise including speed, efficiency and most of all quality. You should be able to provide excellent service by achieving the company’s SLA in addressing tickets though your deeper understanding of the challenges and issues of your clients. Anything beyond your limits will be handled by your next level manager.



MAJOR DUTIES AND RESPONSIBILITIES:
Includes the following (other responsibilities may be assigned):

• Determines the most effective manner to resolve the customer's technical issue.
• Engages in research and in-depth troubleshooting to resolve technical issues. Consults with other staff or next level manager when necessary.
• Properly documents client’s issues through the ticketing system (SimPro)
• Manage customer devices  through Ninja and MDM via MS Intune
• Updates tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job.
• Resolves Level 1-2 work orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution.
• Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
• Works on HelpDesk related projects as assigned by next level manager.

 


Job Qualifications

• 3+ years of experience working in an IT helpdesk/support role that provides 1st and 2nd level support via phone, email, and remote access
• Experience in hardware, software, network troubleshooting, basic to intermediate operating system functionality or equivalent training and/or education is necessary. 
• Must have Office 365 setup and administration experience
• Excellent troubleshooting skills with Windows Workstation operating systems
• ISP Support (DSL, NBN, Email and Website Hosting)
• Must be able to learn and support new and quickly-changing technologies.
• Ability to research solutions or information regarding technical issues.
• Excellent work habits under pressure.
• No issues with attendance.
• Excellent interpersonal skills.
• Must be detail oriented. Excellent vision required.
• Must have a good command of the English language in order to provide effective conversation with the clients (call, email/chat, documentation).
• Needs ability to use a keyboard to enter and retrieve data.

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Medical Receptionist

Status: Part - Time with a minimum of 20 hours per week, with AM and PM shifts
Schedule: The work schedule is on a rotating basis following the operations hours between. Between 6:00 AM to 6:00 PM Manila Time Monday - Sunday​​​​​​​

About the Client:
Defining the future of home medication supply. Addressing the global problem of rising non-adherence to regular pharmaceutical medications. 

Our vision is to improve adherence levels in Australia by 50%, saving the Australian health industry an estimated $3.5 billion. We connect patients with the pharmacy of their choice through a mobile application for improved medication management, secure exchanging of digital prescriptions and cost-effective delivery of prescriptions and other pharmacy products. Patients automate the delivery of medications to a location of their choice, from the regular pharmacy, at the time of their choosing – guaranteeing supply, improving adherence and maintaining continuity of care.

About the Role: 

• The Medical Receptionist will provide a high level of customer service to patients. They will be responsible of overseeing the day to day operations of the practice to support patients and doctor with daily duties:
• Managing patient consultations - involves, booking a GP consultation on patient's behalf, calling patients for confirmation of the GP consultation, cancelling / rescheduling a booking
• Executing doctor's orders for patient care - involves placing the script to the patients' local pharmacy, managing referrals, sending patient information pertinent to care
• Ensuring patients' query have been actioned in a timely manner
• Ensuring that there are no patient left untreated within the day from the waiting lobby
• Work with other team members to ensure the prescription is fulfilled and delivered to the patient.

Medical Receptionist Skills / Qualifications:

• Verbal and Written and communication Skills 
• Telephone skills and Email Management
• Flexibility
• Customer service
• Time management
• Organization
• Attention to detail
• Scheduling and Calendar Management
• Word processing
• Professionalism
• Quality focus

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Assistant Accountant

Employment Type: Full Time
Work Schedule: 6am-3pm MNL Time (9 am to 6 pm AEST)

The position requires (non-negotiable) a trained accountant who is:

• Strong with MS Excel
• Performing reconciliations (Balance Sheet Reconciliations), as the core of the role will be as follows:
  • Balance Sheet Reconciliations (all Records) - For AU and NZ entities
  • Journal Entries
  • International AP (i.e. internal invoices from related parties)
  • Possibly Lease Accounting too (entries and records) depending on time/ capacity.

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Bilingual CSR (French/English)

Employment Status: Part-time (20 hrs/week)
Work Schedule: Possibly within 1am-8am MNL Time (Canadia Business Hours)

The client is an Australian-based healthcare facility that openly advocate for men’s sexual health and challenged the associated stigmas related to men seeking help. They have offices in Australia and Canada

The client is looking for a Bilingual CSR to do the following:

• Responsible for managing the patients’ accounts 
• Responsible for checking in on patients on a regular basis 
• Must monitor the patients' medication supply, dosage, and intake 
• Responsible for placing medication orders for patients 
• Responsible for providing options to the patient when extending their program 
• To ensure Sales targets are met 
• Perform Ad hoc tasks as required 
• Identifying the patients’ needs and making program recommendations 
• Communicating clear and concise program information to patients 
• Maintain a high standard level of relationship and professionalism 
• Contributing to team effort by accomplishing related results as needed. 
• Always maintains a positive, empathetic, and professional attitude towards our patients 
• Manage patient calls and appointments promptly and effectively 
• Patient account management—to process customer accounts: maintain records of patient interactions, ensure details are updated accurately and properly endorsed.

What The Client Is Looking For:

• Fluent in French and English both written and spoken
• Customer-oriented
• With background in customer handling and administrative tasks
• Healthcare experience is a plus
• Detail-oriented
• Organizational and problem-solving skills

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Administrative Assistant

• General admin tasks
• Email Management
• Xero - Bookkeeping with reconciliation, account receivables, account payables, payroll
• Data Entry

Requirements:

• Proven experience as an Admin Assistant or relevant role
• Knowledge of online calendars and scheduling
• Excellent email and instant messaging communication skills
• Excellent time management skills
• Organizational skills and keenness to details
• Basic financial/bookkeeping (XERO) knowledge is a plus
• Knowledge of the Xero add on systems - Chaser, Waddle, Quick B2b and Dext is a plus.

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Medical Receptionist

Status: Part - Time with a minimum of 20 hours per week, with AM and PM shifts
Schedule: The work schedule is on a rotating basis following the operations hours / 
Available Shifts: 0730-1500 / 1500-2000 AEDT

About the Client:
Defining the future of home medication supply. Addressing the global problem of rising non-adherence to regular pharmaceutical medications. 

Our vision is to improve adherence levels in Australia by 50%, saving the Australian health industry an estimated $3.5 billion. We connect patients with the pharmacy of their choice through a mobile application for improved medication management, secure exchanging of digital prescriptions and cost-effective delivery of prescriptions and other pharmacy products. Patients automate the delivery of medications to a location of their choice, from the regular pharmacy, at the time of their choosing – guaranteeing supply, improving adherence and maintaining continuity of care.

About the Role: 

• The Medical Receptionist will provide a high level of customer service to patients. They will be responsible of overseeing the day to day operations of the practice to support patients and doctor with daily duties:
• Managing patient consultations - involves, booking a GP consultation on patient's behalf, calling patients for confirmation of the GP consultation, cancelling / rescheduling a booking
• Executing doctor's orders for patient care - involves placing the script to the patients' local pharmacy, managing referrals, sending patient information pertinent to care
• Ensuring patients' query have been actioned in a timely manner
• Ensuring that there are no patient left untreated within the day from the waiting lobby
• Work with other team members to ensure the prescription is fulfilled and delivered to the patient.

Medical Receptionist Skills / Qualifications:

• Verbal and Written and communication Skills 
• Telephone skills and Email Management
• Flexibility
• Customer service
• Time management
• Organization
• Attention to detail
• Scheduling and Calendar Management
• Word processing
• Professionalism
• Quality focus

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3D Modeler and Computer-Aided Designer

Employment Type: Full time
Working Schedule: Monday to Friday 5:30AM to 2PM Manila Time (8:30AM to 5:30PM Melbourne Time)

Job Responsibilities

• Understand and prepare engineering documentation as directed.
• Apply established engineering principles and standards in the design and preparation of drawings.
• Ensure drawings are comprehensively set out and fully dimensioned with reasonable tolerances to facilitate effective construction or manufacture using normally available equipment and process.
• Mentor and lead a team and check the drawings prepared by the other draftspersons when required.

Qualifications:

• Experienced in using AutoCAD and working with exterior architectural drawings

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Web Developer

Employment Type: Full Time
Work Schedule: 5am-2pm MNL Time (08:00 AM to 05:00 PM AEDT) Monday to Friday


Responsibilities:
Responsibilities:

HTML/CSS developers are in charge of the entire end-to-end coding of websites. They manage HTML projects, create online apps, code websites, assist website visitors, take . psd files and mockups, and produce CSS code.

• Designing user interfaces and navigation menus.
• Writing and reviewing code for sites, typically HTML, XML, or JavaScript. Integrating multimedia content onto a site.
• Integrating multimedia content onto a site.
• Compile, organise and synthesize different data sets
• Assist in developing and automating customer journey maps
• Email design, automation, testing across multi-platforms; Litmus testing in multiple platforms - web, including mobile web, different operating systems
• Building and maintenance of landing pages

Skills required:

Technical Skills: Expert

• In-depth knowledge of front-end coding languages primarily HTML, including CSS, JavaScript, and XML
• WordPress knowledge and experience is preferred but not required
• Ability to troubleshoot coding and application errors
• Knowledge of web design and user application requirements
• Understanding UX
• Familiar with different CRMs such as Salesforce and Intercom

Soft Skills

• Ability to meet strict publication deadlines.
• Great attention to detail
• Having excellent problem-solving skills, confidence to achieve, and a can-do attitude toward any challenge
• Constantly learning and improving and keeping up to date with the industry
• Being able to manage time and prioritize
• Communicating well with others
• Capture feedback easily

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ICT Recruiter

Employment Type: Fulltime
Work Schedule: 7am-4pm MNL Time (9AM to 6PM Brisbane)

Our Client covers complete workforce solutions covering Recruitment, Labour on-hire, SOW, Payroll and more.

What we are looking for:

• Experience in recruiting for Business and Processes Roles (e.g. Project Managers, Business Analyst, CSRs, Admin, HR and ICT)
• A good understanding of technology and technical skills, strong ICT knowledge and background (Java, .NET, SAP, Front-End, Back-End, Full stack, C#, SAP)
• Strong communication skills both verbal and written. 
• Experience in any ATS is a PLUS (JobAdder)
• Experience in any job boards is a PLUS (Seek, LinkedIn, Facebook and Lusha (extension)
• Experience in sourcing for people from the English markets (AUS, NZ, US). 
• With prior experience in Full-cycle recruitment

What the Staff will be Doing:

• Assist the recruitment team in handling technical requisitions
• Source and paper screen qualified candidates for various technical related roles
• Call and interview candidates to qualify them for the role
• Endorse candidates if qualified
• Do candidate management by updating candidate information and keep candidates in the loop for updates on their application

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SolidWorks Drafting Engineer

Status: Full-time / 40 hours per week 
Schedule: 5:00 AM - 2:00PM Manila time

About the client: 
Our client is an Australian made company who specialize in the design and supply of fully automatic water filters and systems.

What The Client Is Looking For:

• 5 years SolidWorks experience
• Drafting and modelling experience
• Keen to details
• Good analytical and problem-solving skills
• Good communication skills

What The Staff Will Be Doing:
 

• Undergo onboarding regarding company products
• Help in rebuilding the CAD library for the company's products
• Redrawing and refiling existing drawings
• Eventually would help in developing new products of SD fabrication types and assemblies
• Possible modifications of existing products

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Administration Officer

Employment Status: Part-time (20 hours per week)
Work Schedule: 7:00 AM -11:00 AM Manila Time - can be adjusted
(8:30 AM-5:00 PM, Brisbane Time)

About the client:
The client is a website development company based in Queensland. Established in 2001, they specialize in website development, SEO, CRO, website support, and related services for small and medium businesses as well as not-for-profit and community organizations. All work is specifically for WordPress only.

Qualifications:

• Highly compliant and with company standards, procedures and protocol
• Has Strong critical thinking skills 
• extensive experience in working with data and generating reports using the said data

• 3 years of experience in help desk administration or any similar role
• Extensive knowledge of multiple software and it capabilities and limitations and cost and benefits
• Adept with Google Suite (most especially google docs)
• Experienced with password management tools (particularly with Last Pass
• Experienced with Zapier, and help desk software

Duties and Responsibilities:

• Managing processes, policies, and templates
• Managing project templates
• Managing automations in apps such as Zapier
• Proactively improving systems and processes
• Organising helpdesk tickets and emails
• Performing administration tasks within projects
• Performing research
• Creating service reports for clients
• Data compilation, interpretation, and presentation
• Other ad hoc tasks that are pertinent to the success of the business

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E-Commerce Marketing Coordinator

Status: Full-time / 40 hours a week
Schedule: 6:00 AM - 3:00 PM Manila time (9AM - 6PM ADST)

About the client:
They are passionate about art and interior design. They have been providing high-quality, affordable art to the Australian market since 2010. Client business are a fast growing company with cutting edge design, an inspiring work environment and a scope to bring our brand to the next level.

Responsibilities:

• Social Media marketing – planning the social media calendar for Instagram & Facebook, scheduling posts, monitoring and management of social media accounts. Writing clear, compelling and on brand copy for multiple social media accounts.
• Updating the website (Neto) front end – updating banners, pop up’s, copy, knowledge base, blog posts, set up and execution of marketing promotions/discount codes etc.
• Email Marketing - scheduling daily email marketing & SMS campaigns in Klaviyo.
• Analyse data and compile weekly and monthly reports on email and social channels to share insights with the wider team.

Qualifications:

• Experience using Klaviyo for email marketing
• Experience working in e-commerce platforms
• Experience writing copy for social media.

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Senior Xero Bookkeeper

Employment Type: Part-time (but may progress to full-time after the training period of 1-3 months)
Work schedule: Between 6 am to 3 pm MNL Time (9 am to 5 pm AEST)

Qualifications and Experience  - Preferable But Not Compulsory:

• Goods and Services Tax (GST)
• Workcover
• Payroll tax
• Stamp Duty
• Treatment of Depreciation 
• SGC Obligations
• Taxable Payments Annual Reports
• Good oral and written communication skills
• Degree qualified with Masters (preferred but not mandatory)

Software Skills/Experience (non-nego):

• Xero (preferably Certified)
• Hubdoc &/or Receiptbank
• Microsoft (Word, Excel etc.)
• Excellent Computer skills, word, excel
• ATO Online Services (previously ATO Portal)
• Click Up
• Microsoft Teams

Responsibilities:

• 1 main business and 2 small property portfolios
• Bank reconciliations
• Invoicing
• Payroll
• Creditors
• Assets & Depreciation
• Balance Sheet Reconciliations
• Monthly Profit and Loss reporting
• Budgeting

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Senior Accountant

Status: Full-time
Schedule: Mondays to Fridays 7:00 PM to 4:00 AM Philippine Time | 6:00 AM to 3:00 PM EST

About the Job

The Accountant will be working closely with the Chief Financial Officer on the accounting tasks.

Who are we looking for?

• Very responsible individual
• No issues with mirroring the client’s preferred schedule (US Time Zone)
• Have a minimum of 5 years experience in US accounting

• Excellent communication skills (Fluent in English - both written and verbal)

• Has experience with BAS, IAS, and US taxation
• Very Proficient with AppFolio (non-negotiable)
• Knowledge in using Quickbooks, Xero and MYOB
• Keen on details
• Independent and Proactive
• CPA is a plus
• Must have strong internet connection
• Willing to start ASAP and can jump into addressing tasks with less to no training

 

Duties and Responsibilities:

• Most of the task are the reconciliation of multiple accounts
• Help in preparing the financial reports
• Preparing business income tax returns and statements for audits
• Possessing strong knowledge of tax law and statutory regulations
• Bookkeeping

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Lead Generation and Sales Specialist

Status: Full-time / 40 hours per week
Schedule: 7:00 AM - 11:00 AM Manila Time

About the client: 

The client is a Digital Marketing provider that specializes in growing companies with their  Marketing services, including but not limited to strategic planning, web design, SEO, paid ads, market training, market analytics, etc.

Qualifications:

• Should have a proven  track record in sales
• Lead Generation, cold calling, telemarketing or telesales experience is a must
• should have a broad understanding of how digital marketing works how digital marketing works
• knowledgeable with Hubspot and Slack
• self-starter
• Outgoing and friendly; able to quickly build professional rapport 
• great English communication skills (both written and verbal)
• has the ability to address objections

Responsibilities:

• Conduct lead generation, prospecting, and qualifying potential new clients in a B2B setting
• Proactively schedule calls with prospective clients via phone and email (including cold calling)
• Research companies to create communication plans that aim to generate client interest
• If the selected candidate is confident enough, he/she may choose to close the deal based (a sales incentive scheme will apply)
• Answer initial questions and explain our services and address potential objections
• Develop positive relationships with  prospects and existing clients to secure future and repeat business

Note:
Based on the selected candidate's performance this role may evolve into a Full-Time role. View Job

Cost Planner

Status: Full-Time (40 hours/week)
Schedule: 8:00 AM - 5:00 PM AEST

Non Negotiable: Must have had actual experience doing the task

Overview
We are looking to hire an experienced cost estimator to provide expert cost analysis services for our clients. 

The responsibilities include interpreting blueprints, specifications, and related documents, identifying labor, material, and time requirement costs, resolving discrepancies by collecting and analyzing information, quoting for variations, supporting sales functions, maintaining a cost database, developing new processes, and implementing change to increase efficiency in the workplace.

Requirements

• Bachelor’s degree in engineering, construction management, or a similar field is preferred but not required.
• Experience in the swimming pool industry.
• Extensive experience in Excel and Word with demonstrated computer literacy and competence.
• High level of numeracy skills, attention to detail, and superior analysis ability.
• Well-developed time management skills and the ability to manage conflicting priorities and meet tight deadlines.
• Demonstrated initiative and self-management.
• Experience in process analysis, improvement, and development.
• High-level ability in co-relating expenses, providing project control.
• Creative problem-solving skills.
• Experience working with Aroflo or other ERP programs is preferred but not required.
• Strong communication, problem-solving, influencing, and interpersonal abilities.

Responsibilities

• Contribute to the preparation and communication of safety related information.
• Check injuries and incidents are reported correctly and in a timely manner.
• Review, develop and maintain accurate incident reports and injury data.
• Review and develop safety best practices.
• Help set up Job documentation.
• Regular reporting to Director.
• Compiling BOQ information for reporting.
• Interpret architect and swimming pool drawings to identify scope of works.
• Obtain accurate information from sales handover meetings.
• Initial job costing and pricing / repricing based on information supplied by the Sales team.
• Conduct a feasibility study for each commercial and residential project and compile all required information in terms of hydraulics, structural and finishes.
• Review scope of works and design specifications in terms of hydraulic,
• structural, and sound isolation perspective.
• Support Estimating and Sales and Preliminaries team from initial bid to final tender submission.
• Approve supplier bills against actual allowances (BOQs) for ongoing project.
• Obtain and review supplier quotes, provide cost effective solutions.
• Maintain and update material and labour rates, residential and commercial catalogue.
• Ensure buildability within the allowed material and labour estimates.
• Costing of variations for Sales and Construction teams, update BOQs
• Analysis of engineering and architectural plans to identify additional costs and site restrictions that may affect buildability for estimating purposes.
• Provide preliminary cost advice and post-job cost analysis.
• Verify preliminary/ construction drawings are in order with the quotation/contract/ variations issued.
• Continuous improvement of estimating systems & tools.
• Check invoices for accurate cost control.
• Produce BOQ’s and maintain the construction BOQ for each job.
• Scope of works review with the sales team.
• Conduct sales handover meetings to gather all required information.
• Brainstorm new construction methodologies.
• Obtain feedback from the sales team on lost projects.
• Liaises with Sales and Preliminaries Manager, Estimator, and Sales Executives to identify/clarify additional costs, and variations and investigate options for building efficiency.
• Provides timeframes for preliminary works to be completed to assist the Sales Department.
• Mediates with suppliers, engineers, builders, and architects to capture relevant job-specific information ensuring our detail is accurate and consistent.
• Maintains an open line of communication with Sales Executives and Project Managers.
• Accurate labeling and signposting of estimating spreadsheets and reports.
• Format costing information to present to Sales Executives.
• Maintains estimating history of cost estimates.
• Cost control and reporting to Preliminary and Operations Manager.
• Maintains logical development of cost.
• Networking between relevant stakeholders in order to bring together important detail and coordination of resources.
• Maintaining and building supplier relationships.
• Monitoring pricing information and maintenance of the costing database.
• Monitors real-time cost variations and forecasting of material costs.
• Help coordinate process mapping of Cost Planning and Estimating processes.
• Analyze the flow of information and optimize processes.
• Continuous improvement of processes.
• Act as a conduit to mitigate gaps in communication.
• Develop new processes, and process tools to develop efficiency.

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Education Support Data Officer

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Estimator

Employment status: Full-time (40 hours per week)
Work schedule: Monday to Friday 8am to 5pm Philippine Time

Responsibilities:

• Received quote request via email
• Re-quoting and quoting
• Answer phone calls
• Answering emails
• Collecting all pertinent documents including property plans, technical drawings, and project specifications
• Drafting proposals that detail envisaged materials, costs, and time frames.
• Meeting with clients to discuss their thoughts and concerns about our offers.

Requirements:

• Extensive knowledge of Auto CAD 
• HubSpot knowledge
• Fluent in English communication
• Qualification in project management is highly advantageous
• Experience as an estimator of at least 3 years 
• Knowledge of relevant technical and non-technical documents.
• Dependable, conscientious, and well-spoken.
• High attention to detail
• Willing to learn attitude

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B2B Lead Generation Specialist

Role: B2B Lead Generation Specialist
Work Status: Part Time/ 20hrs per week (Dayshift)

Responsibilities:

• Research, track, maintain and update leads
• Make outgoing calls to develop new business
• Contact prospects to qualify leads
• Direct email marketing to key clients and prospects
• Research and maintain lead generation database
• Conduct customer research
• Conduct client or market surveys to obtain information about potential leads
• Participate in the preparation of proposals and / or sales presentations
• Provide accurate and timely information to management
• Develop a strong knowledge of the company’s products and services in order to facilitate the sales process

Requirements:

• Bachelor’s degree in Marketing or Business Administration
• At least 3 years experience in Lead Generation
• Excellent English communication (verbal and written)
• Solid experience with cold calling
• Experience with research and maintaining databases
• Proficient in MS Office including Word, Excel, and Power Point
• Experience in using CRM (Hubspot)
• Strong project and time management skills
• Solid experience generating leads via LinkedIn

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