Draftsman

Status: Full Time - 40 hours a week
Schedule: Monday to Friday | 5:00 AM to 2:00 PM Manila Time (7:00 AM to 4:00 PM Melbourne Time)

Responsibilities:

• Preparation of drawings for New Products reporting to the NPD (New Product Development) Team.   This will include creation of technical drawings, installation/assembly drawings, Renders? & Fabrication drawings.   Will also include maintenance of the ECN Process.

Qualifications:

• Experience in Autodesk Inventor (2022/2023), Autodesk AutoCAD, and Autodesk Vault
• Experience in Frame Generator in inventor
• Steel Detailing Experience
• At least 16-32 GB of RAM
• Candidate must start immediately

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Video Post Production Specialist

Employment Type: Full-time
Work Schedule: 6:00 AM to 3:00 PM (Manila) / 9:00 AM to 6:00 PM (AEDT)

OVERVIEW:
As a dedicated Post-Production Video Editor, you will play a vital role in   creative production team in bringing a video content to life.
Harnessing  massive range of existing and newly captured video content you'll work produce a wide range of assets that will help amplify the brand to reach new audiences, promote products, engage database, deliver value to clients and more.

Projects you'll work on include:

• Event Promotional Videos
• Interviews
• Podcast Promotional Assets
• Social Media Micro Videos (use of kinetic text and bring our research data to life)
• Video Advertisements
• Product Explainer Videos
• Product Promotional Videos
• Animated GIFs for Email Marketing & Social Media
• Recruitment Videos
• Event Keynote Presentations
• Animated logo intros/outros

KEY SKILLS & EXPERIENCE REQUIRED:

• Advanced skills in the major post-production software including Adobe After Effects and Premiere Pro
• An understanding of how different video assets are used across different mediums and the creative execution needed for them to be effective (ie - LinkedIn vs YouTube vs Landing Pages, etc)
• Experience creating Animated / Kinetic text style videos - using graphical/dynamic text to help carry a story with voice over audio
• Experience in colour grading/correction
• Experience in audio correction
• The ability to find and match audio tracks to suit the style of video asset
• Animations, particularly animated graphs
• Creating product explainer videos
• Creating event promotion videos
• Working with green screen videos
• Creating video GIFs
• Is familiar with using or has used software similar to Adobe After Effects, Illustrator, Frame.io and ClickUp
• Experience using Project Management software (ie - Asana) to manage projects to deadlines
• Proven work experience with portfolio/reel for video editing and motion graphic design.
• Advanced skills in the major post-production software including Adobe After Effects,
• Premiere Pro and Illustrator.
• An understanding of how different video assets are used across different mediums and the creative execution needed for them to be effective (ie - LinkedIn vs YouTube vs Landing Pages, etc)
• Experience creating Animated / Motion Graphic / Kinetic text style videos - to help carry a story with voice over audio
• Experience in Green Screen editing, colour grading/correction.
• Experience in audio correction and audio mixing.
• The ability to find and match audio tracks to suit the style of video asset
• Additionally the right candidate will be someone who can follow briefs but is comfortable with expressing their ideas to improve the quality of each video they produce.

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Customer Support Representative

• Very responsible individual
• Great communication skills
• Fluent in English - high level writing skills are vital
• At least 3 years in customer service role.
• Must have good communication skills
• Experience in Zendesk is required
• Experience in AU Clients

• Respond to customer queries in a timely and accurate way, via LiveChat, email or Zendesk
• Identify customer needs and help customers with their concerns
• Analyze and report product issues or concerns
• Searching and replying proactively to online reviews
• Update internal databases with information about issues and useful discussions with customers
• Monitor customer complaints
• Follow up with customers to ensure their issues are resolved
• Gather customer feedback 
• As required, entry of consumer replacement orders into the system

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Procurement and Purchasing Assistant

Employment Status: Full Time / 40hrs per week
Work Schedule: Mon-Fri 7am-4pm AWST / Manila time

Responsibilities:

• Responsible for the purchasing & procurement of orders
• Updating CRM System
• Emailing / corresponding with clients and creditors
• Following up orders / purchases
• Confirming cost prices
• General Administrative duties

Requirements:

• With bachelor's degree in commerce, business, or other related courses
• Solid experience in terms of purchasing and procurement
• With experience working as an admin assistant is an advantage
• Experience using CRM systems
• With excellent customer service and interpersonal skills
• With high level of attention to details
• Dual Monitors 
• Competency in MS Teams & Outlook
• Preferred experience in MYOB Exo, but not essential  

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Accounting & Customer Service Officer

Status: Full Time / 40 hours a week
Schedule: Monday to Friday 6:00 AM - 3:00 PM Manila Time (9 AM to 6 PM Brisbane Time) following DST

Responsibilities:

• Be proficient in calling customers for collections
• Have a good understanding of MYOB/Accounting systems
• Be able to do bank feeds and bank statement reconciliations
• Have experience with Accounts Receivable and/or Accounts payable
• Understand and be able to do Accounts Receivable and Accounts Payable
• An understanding of accounting to where they can help out with end of month reconciliation duties
• Customer Service - Orders / Quotes etc

Qualifications:

• Must have experience in MYOB
• Experience in Australian Accounting is a plus
• Must have experience in calling clients for collections
• Minimum of 4GB RAM 
• Good English Communication Skills
• Candidate must start immediately
• Experience with Microsoft Products 

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IT Helpdesk Professional

Status: Full Time (40 hours per week)
Schedule:  Monday to Friday 6:00 AM - 3:00 PM Manila Time (9am - 5pm Sydney Time)

About the Company: 
We are a medium side business with many onsite technicians installing data cabling and hardware for communications installation 
- Wi-Fi
- Security/CCTV 
- Fire 
- Home Automation

About the role:
You will be the level 1 and 2 support of the company providing a complete and excellent support to clients through chat, email and calls (MS Teams). You should be able to deliver an unparalleled user experience through your technical and customer centric expertise including speed, efficiency and most of all quality. You should be able to provide excellent service by achieving the company’s SLA in addressing tickets though your deeper understanding of the challenges and issues of your clients. Anything beyond your limits will be handled by your next level manager.



MAJOR DUTIES AND RESPONSIBILITIES:
Includes the following (other responsibilities may be assigned):

• Determines the most effective manner to resolve the customer's technical issue.
• Engages in research and in-depth troubleshooting to resolve technical issues. Consults with other staff or next level manager when necessary.
• Properly documents client’s issues through the ticketing system (SimPro)
• Manage customer devices  through Ninja and MDM via MS Intune
• Updates tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job.
• Resolves Level 1-2 work orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution.
• Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
• Works on HelpDesk related projects as assigned by next level manager.

 


Job Qualifications

• 3+ years of experience working in an IT helpdesk/support role that provides 1st and 2nd level support via phone, email, and remote access
• Experience in hardware, software, network troubleshooting, basic to intermediate operating system functionality or equivalent training and/or education is necessary. 
• Must have Office 365 setup and administration experience
• Excellent troubleshooting skills with Windows Workstation operating systems
• ISP Support (DSL, NBN, Email and Website Hosting)
• Must be able to learn and support new and quickly-changing technologies.
• Ability to research solutions or information regarding technical issues.
• Excellent work habits under pressure.
• No issues with attendance.
• Excellent interpersonal skills.
• Must be detail oriented. Excellent vision required.
• Must have a good command of the English language in order to provide effective conversation with the clients (call, email/chat, documentation).
• Needs ability to use a keyboard to enter and retrieve data.

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Medical Receptionist

Status: Part - Time with a minimum of 20 hours per week, with AM and PM shifts
Schedule: The work schedule is on a rotating basis following the operations hours between. Between 6:00 AM to 6:00 PM Manila Time Monday - Sunday​​​​​​​

About the Client:
Defining the future of home medication supply. Addressing the global problem of rising non-adherence to regular pharmaceutical medications. 

Our vision is to improve adherence levels in Australia by 50%, saving the Australian health industry an estimated $3.5 billion. We connect patients with the pharmacy of their choice through a mobile application for improved medication management, secure exchanging of digital prescriptions and cost-effective delivery of prescriptions and other pharmacy products. Patients automate the delivery of medications to a location of their choice, from the regular pharmacy, at the time of their choosing – guaranteeing supply, improving adherence and maintaining continuity of care.

About the Role: 

• The Medical Receptionist will provide a high level of customer service to patients. They will be responsible of overseeing the day to day operations of the practice to support patients and doctor with daily duties:
• Managing patient consultations - involves, booking a GP consultation on patient's behalf, calling patients for confirmation of the GP consultation, cancelling / rescheduling a booking
• Executing doctor's orders for patient care - involves placing the script to the patients' local pharmacy, managing referrals, sending patient information pertinent to care
• Ensuring patients' query have been actioned in a timely manner
• Ensuring that there are no patient left untreated within the day from the waiting lobby
• Work with other team members to ensure the prescription is fulfilled and delivered to the patient.

Medical Receptionist Skills / Qualifications:

• Verbal and Written and communication Skills 
• Telephone skills and Email Management
• Flexibility
• Customer service
• Time management
• Organization
• Attention to detail
• Scheduling and Calendar Management
• Word processing
• Professionalism
• Quality focus

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Assistant Accountant

Employment Type: Full Time
Work Schedule: 6am-3pm MNL Time (9 am to 6 pm AEST)

The position requires (non-negotiable) a trained accountant who is:

• Strong with MS Excel
• Performing reconciliations (Balance Sheet Reconciliations), as the core of the role will be as follows:
  • Balance Sheet Reconciliations (all Records) - For AU and NZ entities
  • Journal Entries
  • International AP (i.e. internal invoices from related parties)
  • Possibly Lease Accounting too (entries and records) depending on time/ capacity.

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Bilingual CSR (French/English)

Employment Status: Part-time (20 hrs/week)
Work Schedule: Possibly within 1am-8am MNL Time (Canadia Business Hours)

The client is an Australian-based healthcare facility that openly advocate for men’s sexual health and challenged the associated stigmas related to men seeking help. They have offices in Australia and Canada

The client is looking for a Bilingual CSR to do the following:

• Responsible for managing the patients’ accounts 
• Responsible for checking in on patients on a regular basis 
• Must monitor the patients' medication supply, dosage, and intake 
• Responsible for placing medication orders for patients 
• Responsible for providing options to the patient when extending their program 
• To ensure Sales targets are met 
• Perform Ad hoc tasks as required 
• Identifying the patients’ needs and making program recommendations 
• Communicating clear and concise program information to patients 
• Maintain a high standard level of relationship and professionalism 
• Contributing to team effort by accomplishing related results as needed. 
• Always maintains a positive, empathetic, and professional attitude towards our patients 
• Manage patient calls and appointments promptly and effectively 
• Patient account management—to process customer accounts: maintain records of patient interactions, ensure details are updated accurately and properly endorsed.

What The Client Is Looking For:

• Fluent in French and English both written and spoken
• Customer-oriented
• With background in customer handling and administrative tasks
• Healthcare experience is a plus
• Detail-oriented
• Organizational and problem-solving skills

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Administrative Assistant

• General admin tasks
• Email Management
• Xero - Bookkeeping with reconciliation, account receivables, account payables, payroll
• Data Entry

Requirements:

• Proven experience as an Admin Assistant or relevant role
• Knowledge of online calendars and scheduling
• Excellent email and instant messaging communication skills
• Excellent time management skills
• Organizational skills and keenness to details
• Basic financial/bookkeeping (XERO) knowledge is a plus
• Knowledge of the Xero add on systems - Chaser, Waddle, Quick B2b and Dext is a plus.

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Medical Receptionist

Status: Part - Time with a minimum of 20 hours per week, with AM and PM shifts
Schedule: The work schedule is on a rotating basis following the operations hours / 
Available Shifts: 0730-1500 / 1500-2000 AEDT

About the Client:
Defining the future of home medication supply. Addressing the global problem of rising non-adherence to regular pharmaceutical medications. 

Our vision is to improve adherence levels in Australia by 50%, saving the Australian health industry an estimated $3.5 billion. We connect patients with the pharmacy of their choice through a mobile application for improved medication management, secure exchanging of digital prescriptions and cost-effective delivery of prescriptions and other pharmacy products. Patients automate the delivery of medications to a location of their choice, from the regular pharmacy, at the time of their choosing – guaranteeing supply, improving adherence and maintaining continuity of care.

About the Role: 

• The Medical Receptionist will provide a high level of customer service to patients. They will be responsible of overseeing the day to day operations of the practice to support patients and doctor with daily duties:
• Managing patient consultations - involves, booking a GP consultation on patient's behalf, calling patients for confirmation of the GP consultation, cancelling / rescheduling a booking
• Executing doctor's orders for patient care - involves placing the script to the patients' local pharmacy, managing referrals, sending patient information pertinent to care
• Ensuring patients' query have been actioned in a timely manner
• Ensuring that there are no patient left untreated within the day from the waiting lobby
• Work with other team members to ensure the prescription is fulfilled and delivered to the patient.

Medical Receptionist Skills / Qualifications:

• Verbal and Written and communication Skills 
• Telephone skills and Email Management
• Flexibility
• Customer service
• Time management
• Organization
• Attention to detail
• Scheduling and Calendar Management
• Word processing
• Professionalism
• Quality focus

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3D Modeler and Computer-Aided Designer

Employment Type: Full time
Working Schedule: Monday to Friday 5:30AM to 2PM Manila Time (8:30AM to 5:30PM Melbourne Time)

Job Responsibilities

• Understand and prepare engineering documentation as directed.
• Apply established engineering principles and standards in the design and preparation of drawings.
• Ensure drawings are comprehensively set out and fully dimensioned with reasonable tolerances to facilitate effective construction or manufacture using normally available equipment and process.
• Mentor and lead a team and check the drawings prepared by the other draftspersons when required.

Qualifications:

• Experienced in using AutoCAD and working with exterior architectural drawings

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Web Developer

Employment Type: Full Time
Work Schedule: 5am-2pm MNL Time (08:00 AM to 05:00 PM AEDT) Monday to Friday


Responsibilities:
Responsibilities:

HTML/CSS developers are in charge of the entire end-to-end coding of websites. They manage HTML projects, create online apps, code websites, assist website visitors, take . psd files and mockups, and produce CSS code.

• Designing user interfaces and navigation menus.
• Writing and reviewing code for sites, typically HTML, XML, or JavaScript. Integrating multimedia content onto a site.
• Integrating multimedia content onto a site.
• Compile, organise and synthesize different data sets
• Assist in developing and automating customer journey maps
• Email design, automation, testing across multi-platforms; Litmus testing in multiple platforms - web, including mobile web, different operating systems
• Building and maintenance of landing pages

Skills required:

Technical Skills: Expert

• In-depth knowledge of front-end coding languages primarily HTML, including CSS, JavaScript, and XML
• WordPress knowledge and experience is preferred but not required
• Ability to troubleshoot coding and application errors
• Knowledge of web design and user application requirements
• Understanding UX
• Familiar with different CRMs such as Salesforce and Intercom

Soft Skills

• Ability to meet strict publication deadlines.
• Great attention to detail
• Having excellent problem-solving skills, confidence to achieve, and a can-do attitude toward any challenge
• Constantly learning and improving and keeping up to date with the industry
• Being able to manage time and prioritize
• Communicating well with others
• Capture feedback easily

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ICT Recruiter

Employment Type: Fulltime
Work Schedule: 7am-4pm MNL Time (9AM to 6PM Brisbane)

Our Client covers complete workforce solutions covering Recruitment, Labour on-hire, SOW, Payroll and more.

What we are looking for:

• Experience in recruiting for Business and Processes Roles (e.g. Project Managers, Business Analyst, CSRs, Admin, HR and ICT)
• A good understanding of technology and technical skills, strong ICT knowledge and background (Java, .NET, SAP, Front-End, Back-End, Full stack, C#, SAP)
• Strong communication skills both verbal and written. 
• Experience in any ATS is a PLUS (JobAdder)
• Experience in any job boards is a PLUS (Seek, LinkedIn, Facebook and Lusha (extension)
• Experience in sourcing for people from the English markets (AUS, NZ, US). 
• With prior experience in Full-cycle recruitment

What the Staff will be Doing:

• Assist the recruitment team in handling technical requisitions
• Source and paper screen qualified candidates for various technical related roles
• Call and interview candidates to qualify them for the role
• Endorse candidates if qualified
• Do candidate management by updating candidate information and keep candidates in the loop for updates on their application

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SolidWorks Drafting Engineer

Status: Full-time / 40 hours per week 
Schedule: 5:00 AM - 2:00PM Manila time

About the client: 
Our client is an Australian made company who specialize in the design and supply of fully automatic water filters and systems.

What The Client Is Looking For:

• 5 years SolidWorks experience
• Drafting and modelling experience
• Keen to details
• Good analytical and problem-solving skills
• Good communication skills

What The Staff Will Be Doing:
 

• Undergo onboarding regarding company products
• Help in rebuilding the CAD library for the company's products
• Redrawing and refiling existing drawings
• Eventually would help in developing new products of SD fabrication types and assemblies
• Possible modifications of existing products

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Administration Officer

Employment Status: Part-time (20 hours per week)
Work Schedule: 7:00 AM -11:00 AM Manila Time - can be adjusted
(8:30 AM-5:00 PM, Brisbane Time)

About the client:
The client is a website development company based in Queensland. Established in 2001, they specialize in website development, SEO, CRO, website support, and related services for small and medium businesses as well as not-for-profit and community organizations. All work is specifically for WordPress only.

Qualifications:

• Highly compliant and with company standards, procedures and protocol
• Has Strong critical thinking skills 
• extensive experience in working with data and generating reports using the said data

• 3 years of experience in help desk administration or any similar role
• Extensive knowledge of multiple software and it capabilities and limitations and cost and benefits
• Adept with Google Suite (most especially google docs)
• Experienced with password management tools (particularly with Last Pass
• Experienced with Zapier, and help desk software

Duties and Responsibilities:

• Managing processes, policies, and templates
• Managing project templates
• Managing automations in apps such as Zapier
• Proactively improving systems and processes
• Organising helpdesk tickets and emails
• Performing administration tasks within projects
• Performing research
• Creating service reports for clients
• Data compilation, interpretation, and presentation
• Other ad hoc tasks that are pertinent to the success of the business

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E-Commerce Marketing Coordinator

Status: Full-time / 40 hours a week
Schedule: 6:00 AM - 3:00 PM Manila time (9AM - 6PM ADST)

About the client:
They are passionate about art and interior design. They have been providing high-quality, affordable art to the Australian market since 2010. Client business are a fast growing company with cutting edge design, an inspiring work environment and a scope to bring our brand to the next level.

Responsibilities:

• Social Media marketing – planning the social media calendar for Instagram & Facebook, scheduling posts, monitoring and management of social media accounts. Writing clear, compelling and on brand copy for multiple social media accounts.
• Updating the website (Neto) front end – updating banners, pop up’s, copy, knowledge base, blog posts, set up and execution of marketing promotions/discount codes etc.
• Email Marketing - scheduling daily email marketing & SMS campaigns in Klaviyo.
• Analyse data and compile weekly and monthly reports on email and social channels to share insights with the wider team.

Qualifications:

• Experience using Klaviyo for email marketing
• Experience working in e-commerce platforms
• Experience writing copy for social media.

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Senior Xero Bookkeeper

Employment Type: Part-time (but may progress to full-time after the training period of 1-3 months)
Work schedule: Between 6 am to 3 pm MNL Time (9 am to 5 pm AEST)

Qualifications and Experience  - Preferable But Not Compulsory:

• Goods and Services Tax (GST)
• Workcover
• Payroll tax
• Stamp Duty
• Treatment of Depreciation 
• SGC Obligations
• Taxable Payments Annual Reports
• Good oral and written communication skills
• Degree qualified with Masters (preferred but not mandatory)

Software Skills/Experience (non-nego):

• Xero (preferably Certified)
• Hubdoc &/or Receiptbank
• Microsoft (Word, Excel etc.)
• Excellent Computer skills, word, excel
• ATO Online Services (previously ATO Portal)
• Click Up
• Microsoft Teams

Responsibilities:

• 1 main business and 2 small property portfolios
• Bank reconciliations
• Invoicing
• Payroll
• Creditors
• Assets & Depreciation
• Balance Sheet Reconciliations
• Monthly Profit and Loss reporting
• Budgeting

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Senior Accountant

Status: Full-time
Schedule: Mondays to Fridays 7:00 PM to 4:00 AM Philippine Time | 6:00 AM to 3:00 PM EST

About the Job

The Accountant will be working closely with the Chief Financial Officer on the accounting tasks.

Who are we looking for?

• Very responsible individual
• No issues with mirroring the client’s preferred schedule (US Time Zone)
• Have a minimum of 5 years experience in US accounting

• Excellent communication skills (Fluent in English - both written and verbal)

• Has experience with BAS, IAS, and US taxation
• Very Proficient with AppFolio (non-negotiable)
• Knowledge in using Quickbooks, Xero and MYOB
• Keen on details
• Independent and Proactive
• CPA is a plus
• Must have strong internet connection
• Willing to start ASAP and can jump into addressing tasks with less to no training

 

Duties and Responsibilities:

• Most of the task are the reconciliation of multiple accounts
• Help in preparing the financial reports
• Preparing business income tax returns and statements for audits
• Possessing strong knowledge of tax law and statutory regulations
• Bookkeeping

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Lead Generation and Sales Specialist

Status: Full-time / 40 hours per week
Schedule: 7:00 AM - 11:00 AM Manila Time

About the client: 

The client is a Digital Marketing provider that specializes in growing companies with their  Marketing services, including but not limited to strategic planning, web design, SEO, paid ads, market training, market analytics, etc.

Qualifications:

• Should have a proven  track record in sales
• Lead Generation, cold calling, telemarketing or telesales experience is a must
• should have a broad understanding of how digital marketing works how digital marketing works
• knowledgeable with Hubspot and Slack
• self-starter
• Outgoing and friendly; able to quickly build professional rapport 
• great English communication skills (both written and verbal)
• has the ability to address objections

Responsibilities:

• Conduct lead generation, prospecting, and qualifying potential new clients in a B2B setting
• Proactively schedule calls with prospective clients via phone and email (including cold calling)
• Research companies to create communication plans that aim to generate client interest
• If the selected candidate is confident enough, he/she may choose to close the deal based (a sales incentive scheme will apply)
• Answer initial questions and explain our services and address potential objections
• Develop positive relationships with  prospects and existing clients to secure future and repeat business

Note:
Based on the selected candidate's performance this role may evolve into a Full-Time role. View Job