Billing and Collection Specialist

In-House
Billing and Collection Specialist

Status: Full-Time (40 hours/week)
Schedule: 7:00 AM to 4:00 PM Philippine Standard Time (Mon-Fri)

Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
• 15 years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
• Competitive and negotiable compensation (depending on skill level & experience)
• Private HMO Coverage for in-house employees from Day 1
• Employee Events Online and Face-to-Face

*Terms and conditions apply.

Role Objective
A Billing and Collections Specialist is responsible in monitoring accounts daily, preparing reports on collections, processing of payments and refunds, ensuring the accuracy of reports.

ORGANIZATIONAL RELATIONSHIPS:

• Treasurer
• Chief Executive Officer
• Billing and Collections Manager
• Various employees in the organization

Responsibilities:

1. Monitors accounts daily especially, tickets filed by related departments, , identifying outstanding account receivables and executing the necessary processes to address billing & collection issues.
2. Prepares reports on collection activities and reporting progress.
3. Maintains  files of financial status of accounts and updates  ERP.
4. Addresses clients’ questions completely and in a timely manner, via phone or email. including liaising  with the concerned internal staff, if necessary.

Qualifications

• Degree in Accounting and any related field
• At least 2 years experience in a similar role; in a similar company, is ideal.
• Excellent communication, math and critical thinking skills
• Possesses values that are aligned with Remote Staff

            (Live with integrity. Innovate. ; Together is better. Strive for excellence. ; Get the balance right.)

• Has the necessary technical requirements to enable a work-from-home setup. Visit remotestaff.ph/faq for more info

NOTE: This is an in-house function directly under Remote Staff and not a contracting role as a remote worker for our partner clients. View Job

Reservations Assistant

JO 15373 | Reservations Assistant for an Australian Holiday Accommodation and Real Estate Services Company
Status: Full-time (40 hours per week)
Work Hours: Flexible Schedule

Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
• 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
• Competitive and negotiable compensation (depending on skill level & experience)
• 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.

*Terms and conditions apply

Key Responsibilities

Guest Communication and Reservation Management

• Respond promptly to guest inquiries via email and booking platforms (e.g., Airbnb, Booking.com).
• Assist with direct reservations and owner bookings.
• Handle guest requests such as extensions, booking changes, and property-specific questions.
• Collaborate with the team on cancellations, refunds, and deposit inquiries.

Operations and Maintenance Coordination

• Coordinate minor maintenance tasks, including scheduling service providers and confirming task completion.
• Liaise with cleaners for scheduling and linen orders based on property needs.
• Monitor and verify invoices related to maintenance before forwarding them for approval.

Social Media and Marketing Support

• Create and schedule social media content (property highlights and guest reviews) using Canva.
• Ensure posts align with brand guidelines and templates.
• Engage with followers on Facebook and Instagram by responding to comments and messages.

Process and Task Management

• Follow established workflows for guest communications and operations.
• Utilize tools like Trello for tracking tasks and ensuring follow-ups.
• Leverage inbuilt AI tools to craft professional responses and improve processes where needed.

After-Hours Support

• Address occasional urgent guest needs (e.g., maintenance issues) up to 8:30 PM local time.
• Flexibly monitor and respond to high-priority inquiries after regular work hours.

Key Qualifications and Requirements

Skills and Qualifications

• Strong communication skills with a high standard of written and spoken English.
• Attention to detail and the ability to follow through on tasks to completion.
• Exceptional customer service and problem-solving abilities.
• Ability to multitask and manage priorities efficiently.
• Familiarity with tools like Microsoft Outlook, Canva, Facebook Business Suite, and Trello (preferred).

Experience

• Prior experience in reservations, customer service, or administrative roles.
• Familiarity with the hospitality or property management industry is an advantage.

Personality Traits

• Independent and self-motivated while keeping supervisors informed.
• Adaptable, proactive, and tech-savvy.
• Organized and reliable under pressure.

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Technical Support Specialist

Job Role: Technical Support Specialist

Status: Remote | Full-Time (40 hours/week)
Schedule: Monday to Friday 7:30 AM – 4:30 PM AWST
    
Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
• 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007
• Competitive and negotiable compensation (depending on skill level & experience
• 100% coverage on Government Contributions Remittance* to SSS, Philhealth, and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.

Role Objective:
To provide exceptional technical and customer support by resolving client inquiries and technical issues promptly while maintaining high-quality documentation and data accuracy. The role requires proficient use of Microsoft Word, Excel, and graphic design tools to produce professional outputs, as well as delivering proactive client engagement to foster satisfaction and loyalty. The candidate will effectively manage workflows, prioritize tasks, and ensure alignment with team expectations, contributing to the organization’s success with a detail-oriented and client-focused approach.

Job Responsibilities:

• Respond to and resolve technical support emails and phone calls, ensuring a high level of customer satisfaction.
• Investigate technical faults as an end-user and provide solutions that address the root cause of issues.
• Assist clients with intelligent and clear communication, offering excellent customer service.
• Expertly manipulate Word documents, including Mail Merge and working with complex tables.
• Ensure documents are formatted to a high standard, maintaining consistency and attention to detail.
• Perform data entry tasks in Excel, including Mail Merge operations, data combination, and efficient copying and pasting.
• Create and edit graphic designs as required, ensuring high-quality visual content.
• Resize photos or images using tools like Paint to meet specific requirements.
• Engage with clients proactively to ensure their satisfaction and loyalty, addressing any concerns promptly and effectively.
• Maintain a well-organized workflow, prioritizing tasks effectively to meet deadlines.
• Ensure consistent attendance and maintain open communication with the leadership team to align on priorities and expectations.

Job Qualifications:

• Outstanding spoken and written English, with the ability to communicate complex ideas clearly and effectively.
• Advanced skills in Microsoft Word, particularly in manipulating documents with tables and using Mail Merge.
• Proficient in Excel for data entry and management tasks.
• Tech-savvy with a keen interest in problem-solving and finding innovative solutions.
• Strong graphic design skills with experience in creating visually appealing content.
• Ability to resize and manipulate images using basic tools like Paint.
• Exceptional attention to detail, ensuring all work is completed accurately and to a high standard.
• Dependable with no attendance issues, and an open communicator who keeps the leadership team informed.
• A self-starter who is eager to learn quickly and adapt to new challenges.
• Able to think outside the box to solve technical queries and improve processes.
• Consistently goes above and beyond in their role, demonstrating a strong work ethic and commitment to excellence.

  View Job

EDR Email Coordinator

JO 15371 | EDR Email Coordinator for AU Claims Management Services

Status: Full Time / 40 hours/week
Work Schedule: 6:30 AM to 3:30 PM Manila Time (9:30am-6:30pm Melbourne Time)

Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
• 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
• Competitive and negotiable compensation (depending on skill level & experience)
• 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.

*Terms and conditions apply

Responsibilities

• Manage and oversee the AFCA portal for EDR-related tasks.
• Ensure accurate and timely processing of offers related to client disputes.
• Regularly update and manage client information and status within the AFCA portal.
• Track and document all communications and actions taken in the portal to maintain accurate records.
• Keep clients informed on the status of their cases and any updates from AFCA.
• Assist the EDR team with various administrative tasks, such as filing, document preparation, and data entry.

Minimum Requirements 

• 500GB Internal or External Hard drive + 2-3 years financial services (e.g., insurance, banking, collections, Back Office, Consumer banking operations, Document processing, Loan Processing), Or
• Experience in Email Management / Administrative
• Must have 500GB internal or external storage

Note: Please prepare your Government IDs (TIN, SSS, Philhealth, Pag-ibig) as part of the application and placement process. In the event of placement to a contract with a client, you will be required to submit a copy of your BIR 2303 (Certificate of Registration) as part of compliance with government regulations. View Job

Virtual Assistant - Customer Service and Bookings Specialist

JO: 15368 Virtual Assistant - Customer Service and Bookings Specialist

Status: Full Time (40 hours/week)

Schedule: Monday to Fridays 5 AM - 2 PM PHT/ 8 AM - 5 PM AEST 

Why choose Remote Staff?

- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.

- 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.

- Competitive and negotiable compensation (depending on skill level & experience)

About The Client:

Our client is a rubbish removal company based in Sydney, Australia, providing waste management services including household item removal, green waste disposal, construction waste management, and small demolition jobs. Having operated for over two years, the business prides itself on efficiency, responsiveness, and exceptional customer service.

They are seeking a proactive and detail-oriented Virtual Assistant to join their team and help manage calls, bookings, and customer interactions, ensuring an excellent customer experience.

Job Overview:

As a Virtual Assistant, you will be the first point of contact for the client’s customers. Your primary responsibilities will include handling inbound and outbound calls, converting inquiries into bookings, coordinating with the operations team, and ensuring all interactions are tracked and documented. This is a crucial role that directly impacts the growth of the business by optimizing customer communication and driving bookings.

This role requires someone who is highly organized, has excellent communication skills, and is proactive in problem-solving.

Key Responsibilities:

• Answer inbound calls promptly and professionally, ensuring a friendly and approachable tone.
• Handle outbound calls, including follow-ups and cold calls to generate bookings.
• Convert customer inquiries into confirmed bookings, maintaining a high conversion rate.
• Coordinate bookings with the on-ground team and provide job details using the company’s booking management system (ServiceM8).
• Monitor team locations using GPS tracking to provide customers with accurate updates.
• Record detailed notes and track all customer interactions and bookings in a systematic and organized manner.
• Analyze call performance, track conversions, and suggest improvements to the booking process.
• Set up and maintain a system for tracking call and booking performance (e.g., success rate, source of inquiries).
• Communicate effectively with the client and team via WhatsApp for real-time updates and coordination.

Qualifications:

• Proven experience in customer service, sales, or as a Virtual Assistant handling similar responsibilities.
• Excellent spoken and written English with a friendly and professional tone.
• Strong communication and interpersonal skills.
• Experience with call handling and appointment booking software (e.g., ServiceM8, RingOver, or similar tools).
• Highly organized with the ability to manage multiple tasks and prioritize effectively.
• Proactive problem-solver with a “get-it-done” attitude.
• Ability to work independently and make sound decisions without constant supervision.

Preferred Qualifications:

• Experience working with Australian clients or familiarity with Australian business practices.
• Background in sales, with demonstrated ability to upsell or convert leads into sales.
• Experience working in a small team environment, where flexibility and adaptability are key.

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Senior Developer (C#, Web API, and AngularJS)

JO 15254 | Senior Developer (C#, Web API, and AngularJS)
Job Type: Full Time / 40 hours per week
Working Hours: Monday to Friday 9:00 AM to 6:00 PM AEDT (6:00 AM to 3:00 PM Manila Time)

Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
• 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
• Competitive and negotiable compensation (depending on skill level & experience)
• 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.

*Terms and conditions apply.

Key Responsibilities:

• Develop and implement new features and requirements for the existing system.
• Contribute to system design and architecture, including potential rebuilding with new architecture.
• Build and maintain secure, scalable, and efficient RESTful APIs for external clients.
• Collaborate with team members in daily meetings to ensure smooth project progress.
• Manage tasks independently, driving projects without detailed technical guidance.
• Occasionally work on other projects as required, with a focus on the primary application.
• (Optional) Mentor junior developers, fostering skill development and collaboration.

Key Requirements: 

Skill Level: Expert

• Advanced proficiency in C#, Web API, and AngularJS (older versions, with potential upgrades).
• Strong understanding of RESTful API design, authentication protocols (OAuth, JWT), and API security best practices.
• Experience with microservices architecture and system scalability.
• Expertise in system design and architecture development.
• Familiarity with Scrum methodology and agile workflows.
• Self-driven and capable of managing projects independently.
• Excellent problem-solving abilities and a proactive mindset.
• Strong communication skills to collaborate effectively with remote teams.
• Adaptable and eager to learn new technologies or methods as needed.

Note: Please prepare your Government IDs (TIN, SSS, Philhealth, Pag-ibig) as part of the application and placement process. In the event of placement to a contract with a client, you will be required to submit a copy of your BIR 2303 (Certificate of Registration) as part of compliance with government regulations.
 

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Real Estate Operations Manager

Employment Type: Full-time
Schedule: 9 AM - 5 PM PST, Monday - Friday

Why choose Remote Staff?

100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
Competitive and negotiable compensation (depending on skill level & experience).**

Job Title: Real Estate Operations Manager 

Job Summary
We are seeking a tech-savvy Operations Manager to streamline operations at our growing real estate company. The ideal candidate will oversee transaction management, social media marketing, content creation (including video editing), and administrative tasks while supporting listing preparation, marketing campaigns, and lead generation efforts. This role also involves acting as a liaison for our property management and commercial divisions to ensure seamless communication and collaboration across departments. Strong organizational skills, attention to detail, and a passion for real estate and technology are essential.

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Key Responsibilities

• Transaction Management: Handle transactions from contract to close, ensuring compliance with deadlines and documentation using platforms like TenantCloud and ZipForms.
• Social Media & Content Creation: Develop strategies, create and edit content, and manage posts using tools like Canva across Instagram, Facebook, LinkedIn, and TikTok.
• Listing Prep & Support: Input listings into MLS, coordinate staging, photography, and vendor arrangements.
• Marketing & Lead Generation: Design marketing materials with ActivePipe, implement CRM-driven strategies, and use RealScout for lead follow-ups.
• Administrative Tasks: Manage team calendars, communications, and office organization.
• Liaison for Property Management and Commercial Divisions: Act as the point of contact between the operations team and property management/commercial divisions, facilitating clear communication and collaboration.

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Qualifications

• Education: Bachelor’s degree preferred or equivalent experience.
• Experience: 3+ years in real estate operations or marketing, with expertise in transaction coordination and social media.
• Skills: Proficiency in TenantCloud, ZipForms, MLS systems, ActivePipe, RealScout, and Canva; strong organizational and communication skills.

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Why Join Us?

• Be part of an innovative and supportive team.
• Enjoy flexible work options and growth opportunities.
• Competitive pay, performance bonuses, and professional development resources.

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Bookkeeper

JO 15361 | Bookkeeper (Quickbooks)
Status: Part-time (30 hours per week)
Shift hours: to be confirmed

About The Client:

Our client is a fast-growing business in the premium food export industry. With over 10 years of experience, they specialize in exporting premium Wagyu beef and a range of other food products to large importers and distributors worldwide. Operating with a small, highly driven team, they are looking to expand by bringing on board proactive and skilled remote staff to support their growing operations.

Key Responsibilities:

• Perform accurate sales, bank reconciliation, BAS (Business Activity Statement), and tax return preparation.
• Timely reporting, including weekly profit & loss and balance sheet updates, to be completed by Thursday each week for seven interconnected entities.
• Manage accounts receivable and payable to ensure timely payment tracking.
• Utilize QuickBooks to manage financial tracking, particularly using the "Projects" feature to monitor profit margins per job code.
• Maintain timeliness in all bookkeeping tasks and ensure records are up-to-date.
• Use additional tools like Syft (SaaS financial reporting) and PipeDrive CRM to support sales tracking and reporting.

Qualifications and Skills Required:

• At least three years of experience in bookkeeping and accounting.
• Familiarity with Australian accounting practices is essential.
• Proficiency in QuickBooks
• Strong organizational and time management skills.
• Proactive attitude, strong problem-solving skills, and the ability to work independently.
• Excellent communication skills to liaise with the COO and respond promptly during work hours.
• High levels of professionalism, responsibility, and a proactive mindset.
• Strong problem-solving abilities and the confidence to take initiative without waiting for instructions.
• Fast learners who can adapt quickly to new tools and workflows.

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Virtual Administrative Assistant

JO 15362 | Virtual Administrative Assistant
Status: Part-time (20 hours per week)
Shift hours: To be confirmed

About The Client:

Our client is a fast-growing business in the premium food export industry. With over 10 years of experience, they specialize in exporting premium Wagyu beef and a range of other food products to large importers and distributors worldwide. Operating with a small, highly driven team, they are looking to expand by bringing on board proactive and skilled remote staff to support their growing operations.
 

Key Responsibilities:

• Provide administrative support, including managing calendars, scheduling meetings, sending invites, and organizing documents.
• Draft and finalize meeting agendas, transcribe handwritten notes, and write meeting minutes (e.g., for weekly Friday board meetings).
• Book travel arrangements, such as flights, as required.
• Assist the marketing team with social media tasks and light design work, including creating PowerPoint presentations.
• Conduct online research and prepare summaries or reports as needed.
• Support the bookkeeper and other team members with ad hoc administrative tasks.

Qualifications and Skills:

• Two years of experience as a virtual assistant or in an administrative support role.
• Strong proficiency in Microsoft Office, particularly advanced PowerPoint skills.
• Familiarity with social media management and basic marketing tasks.
• Detail-oriented with excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively with a small team, maintaining a proactive and “can-do” attitude.
• Self-motivated, quick learner, and confident in working independently.
• High levels of professionalism, responsibility, and a proactive mindset.
• Strong problem-solving abilities and the confidence to take initiative without waiting for instructions.
• Fast learners who can adapt quickly to new tools and workflows.

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Admin Assistant

Job Role: Admin Assistant

Status: Remote | Part-Time (20 hours/week)
Schedule: Monday to Thursday | 10:00 AM – 3:00 PM AET

Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
• 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007
• Competitive and negotiable compensation (depending on skill level & experience

Role Objective
To provide reliable and efficient administrative support by managing communications, scheduling, documentation, invoicing, and other operational tasks, ensuring seamless daily operations and enabling the team to focus on core business activities.

Job Responsibilities:

• Coordinate and manage weekly schedules, appointments, and meetings.
• Maintain an organized and updated calendar system.
• Monitor, organize, and respond to emails promptly and professionally.
• Prepare, send, and follow up on invoices accurately using Xero.
• Track payments, issue receipts, and reconcile accounts weekly.
• Maintain financial records and ensure consistent bookkeeping practices.
• Format reports, presentations, and other documents to ensure consistency and professionalism.
• Draft, proofread, and format email communications.
• Handle ad-hoc administrative tasks as required.
• Support project management tasks and coordination.
• Continuously review and improve operational systems and processes.

Job Qualifications:

• Minimum 2 years of experience in an administrative or similar role.
• Proven experience managing schedules, email correspondence, and invoicing.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• High attention to detail and multitasking capability.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Familiarity with Xero accounting software and file management systems
• Background in document formatting and record-keeping preferred.
• Familiarity with project management tools is a plus.

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IT Professional with Office and SharePoint Expertise

Job 15365 | IT Professional with Office and SharePoint Expertise for AU Construction and Engineering Company

Job Type: Full-time (40 hours per week)
Working Hours: Monday to Friday 9AM to 5 PM Australian Western Time  /Philippine Time

Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
• 17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
• Competitive and negotiable compensation (depending on skill level & experience)
• 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.

*Terms and conditions apply.

Key Responsibilities:

• Provide technical support for Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams, OneDrive, etc.) and SharePoint, ensuring all systems are functioning optimally.
• Manage and support Microsoft 365 Business Premium licenses, ensuring the proper utilization of all features, including security tools and device management solutions.
• Offer remote IT support for troubleshooting, resolving issues, and assisting team members with Microsoft 365 and SharePoint-related tasks.
• Administer security features of Microsoft 365 (including data loss prevention, conditional access, multi-factor authentication, etc.) and ensure systems are secure.
• Support the management of Apple Business Manager (ABM) and Mobile Device Management (MDM), including Intune device management for mobile and endpoint devices.
• Assist in the development and management of intranet systems within SharePoint.
• Work unsupervised, taking initiative in addressing IT needs and providing solutions without requiring constant oversight.
• Respond to IT support requests with quick turnaround times, resolving issues related to Microsoft 365, SharePoint, and device management.
• Lead and execute projects that improve and optimize existing IT systems, with a focus on efficiency and continuous improvements.
• Provide sufficient evidence of technical expertise and experience working for Australian IT companies to demonstrate capability in managing Microsoft 365 environments.
• Continuously seek opportunities to add value to the IT function and improve service delivery

Key Requirements:

• Extensive experience in Microsoft 365 Suite (Word, Excel, Outlook, PowerPoint, Teams, OneDrive, etc.).
• In-depth knowledge of SharePoint – experience with setup, management, and troubleshooting within a Microsoft 365 context.
• Proven ability to build and maintain Intranet systems using SharePoint within Microsoft 365.
• Familiarity with Microsoft 365 Business Premium licenses, including all aspects of its functionality and security features.
• Experience with Apple Business Manager (ABM), Mobile Device Management (MDM), and Intune device management.
• Remote support capabilities, able to assist teams and resolve issues from a distance.
• Strong ability to work independently with minimal supervision while still achieving targets and objectives.
• Exceptional problem-solving skills, with a rapid response time to IT requests.
• IT Engineering qualification (e.g., Bachelor's degree in IT Engineering or equivalent).
• Proven ability to execute IT projects, from planning and implementation to ensuring continued efficiency and improvement.
• Prior experience working with Australian IT companies and a deep understanding of the local IT landscape.
• Strong communication skills, both written and verbal, for remote support and interaction with teams.

Desirable Skills:

• Certifications in Microsoft 365 or SharePoint (e.g., Microsoft Certified Solutions Associate, Microsoft Certified: Modern Desktop Administrator Associate).
• Experience in IT management and supporting business-critical systems within the Microsoft 365 environment.
• Ability to train and support non-technical users in Microsoft 365 and SharePoint systems.
• Familiarity with cloud technologies and integrations within Microsoft 365.

Note: Please prepare your Government IDs (TIN, SSS, Philhealth, Pag-ibig) as part of the application and placement process. In the event of placement to a contract with a client, you will be required to submit a copy of your BIR 2303 (Certificate of Registration) as part of compliance with government regulations. View Job

Customer Support Coordinator

Job Role: Customer Support Coordinator

Status: Remote | Part-Time (20 hours/week)
Schedule: Monday to Friday | 10:00 AM – 2:00 PM Sydney Time
Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
• 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007
• Competitive and negotiable compensation (depending on skill level & experience

Role Objective
The primary objective of this role is to ensure smooth daily operations, customer satisfaction, and efficient management of administrative, marketing, and inventory tasks. This includes handling customer interactions, managing orders and inventory, assisting with email marketing, and ensuring compliance with regulatory requirements, such as age verification. The role requires a proactive individual who is adaptable, detail-oriented, and eager to collaborate and learn.

Job Responsibilities:

• Manage and respond to customer emails, phone calls, and SMS inquiries professionally and in a timely manner.
• Handle returns, postage complaints, and related issues with professionalism and efficiency.
• Conduct age verification checks using GreenID software, SMS, or email as required.
• Log into the 3PL system to manage and follow up on orders.
• Perform inventory management tasks, including reordering and creating purchase orders.
• Create simple artwork tasks such as generating barcodes for new products.
• Assist with email marketing campaigns in Klaviyo under direction.
• Update website copy using AI tools like ChatGPT
• Conduct competitor pricing checks and update product pricing as needed.
• Collaborate on the development of processes to manage customer data securely and efficiently, especially for age verification records.
• Collaborate with the team to ensure smooth operations and professional service delivery.
• Participate in ad hoc projects and support tasks as assigned.

Job Qualifications:

• Proven experience in customer service, inventory management, or marketing.
• Proficiency in Neto (Maropost), and familiarity with BigCommerce
• Advanced skills in Microsoft Excel and working knowledge of Microsoft Word and Gmail.
• Experience or willingness to learn Klaviyo for email marketing.
• Basic design skills for creating barcodes and other simple artwork.
• Comfort using AI tools such as ChatGPT for content updates.
• Experience in inventory management, reordering, and purchase order creation.
• Ability to navigate and manage third-party logistics (3PL) systems.
• Familiarity with age verification software such as GreenID is a plus.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• A collaborative attitude with the ability to take direction professionally.
• Problem-solving mindset and willingness to learn new tools and processes.
• Familiarity with competitor analysis and pricing strategies is a bonus.

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Customer Support Coordinator

Job Role: Customer Support Coordinator

Status: Remote | Part-Time (20 hours/week)
Schedule: Monday to Friday | 10:00 AM – 2:00 PM Sydney Time

Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
• 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007
• Competitive and negotiable compensation (depending on skill level & experience

Role Objective

To provide seamless support for e-commerce operations, ensuring efficient order processing, inventory management, customer service, and logistics coordination. The role involves managing daily tasks, resolving freight issues, maintaining accurate records, and supporting the business's operational needs with a proactive and professional approach.


Job Responsibilities:

• Manage orders and inventory using Shopify, and other platforms, with a likely migration to BigCommerce in the future.
• Enter wholesale orders into Shopify, adhering to wholesale price spreadsheets and guidelines.
• Release orders in Shopify to the 3PL warehouse for packing,dispatch.and follow up on orders and manage logistics
• Provide professional and timely responses to customer and wholesale inquiries via email, phone, and other communication channels.
• Handle freight-related issues by contacting the 3PL provider or freight aggregator as needed.
• Conduct inventory management tasks, including reordering stock and creating purchase orders.
• Perform simple artwork tasks such as creating barcodes for new products.
• Use Microsoft Excel to manage and analyze data related to orders, inventory, and wholesale pricing.
• Adapt quickly to new processes and platforms, ensuring operational efficiency.

Job Qualifications:

• Proven experience in customer service, inventory management, or marketing.
• Proficiency in Shopify and familiarity with e-commerce platforms
• Advanced knowledge of Microsoft Excel and working proficiency in Microsoft Word and Gmail.
• Basic design skills for creating product barcodes or other simple artwork tasks.
• Experience with 3PL systemsand freight management tools is an advantage.
• Strong organizational and time-management skills to handle multiple tasks effectively.
• Excellent communication skills for customer interactions and team collaboration.
• A proactive attitude with the ability to learn quickly and adapt to new tools or processes.
• Attention to detail to ensure accuracy in order management, pricing, and inventory.
• Familiarity with Klaviyo for email marketing and ChatGPT for copy updates is a plus.
• Self-motivated and able to work independently with minimal supervision.
• Willingness to take initiative and contribute to continuous improvement of processes

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Accounts Receivable Specialist

• Do daily bank reconciliation for touring agency companies
• Reconcile payments in Xero and the company's touring system manually
• Upload the invoices created in the touring system via CSV file to Xero (Monday, Wednesday and Friday)
• Produce Debtors report for the touring people
• Make changes on the invoices in relation to the events (change in dates, times, bookings or venues)
• Communicate with agents and internal team members regarding queries and invoice changes
• Monthly data analysis for itunes sales for two entities (TMRW & Vicious). Task requires data input to excel Tracker for both entities. Raising an invoice in Xero for TMRW only (not Vicious)

• Minimum of three years accounts receivable experience
• Proficient in using Xero and Excel
• Good English communication skills (written and verbal)
• Attention to details
• Has good problem-solving skills
• Assertive and well-rounded

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Graphic Designer

Job Role: Graphic Designer

Status: Remote | Full-Time (40 hours/week)
Schedule: Monday to Friday | 8:00 AM – 5:00 PM Sydney Time

Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
• 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007
• Competitive and negotiable compensation (depending on skill level & experience
• 100% coverage on Government Contributions Remittance* to SSS, Philhealth, and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.

Role Objective
To create high-quality visual representations of systems, procedures, and operations for internal use and client presentations. This includes infographics, flow charts, and operations flowcharts aligned with the company branding, enhancing clarity and professionalism in client deliverables.

Job Responsibilities

• Design 1-10 static graphics weekly, including infographics, systems, and operational flow charts.
• Ensure all designs adhere to Premier & Co.'s branding guidelines and are suitable for business consulting purposes.
• Translate complex systems and processes into visually appealing, clear, and professional graphics.
• Focus on creating visuals for internal use; deliverables will be presented to clients by Premier & Co. consultants.
• Work with internal teams to understand requirements and ensure designs meet project objectives.
• Maintain high standards of design quality, professionalism, and attention to detail.
• Adapt to additional responsibilities based on skills, such as minor animations or support in related design areas if needed.

Job Qualifications

• Proven experience creating infographics, systems, and flow charts, ideally in a business or consulting context.
• Proficiency in graphic design tools such as Canva, Adobe Illustrator, Photoshop, or Figma.
• Familiarity with tools for creating flow charts and operational diagrams.
• Excellent communication and collaboration skills, with the ability to work in a team-oriented environment.
• Strong organizational skills and attention to detail to manage multiple projects.
• Experience in animation or motion graphics (minimal).
• Knowledge of business consulting or project management tools.
• Ability to work remotely while maintaining productivity.

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Senior Industrial Designer

Job Role: Senior Industrial Designer

Status: Remote | Full-Time (40 hours/week)
Schedule: Monday to Friday | 8:00 AM – 5:00 PM Sydney Time

Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
• 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007
• Competitive and negotiable compensation (depending on skill level & experience
• 100% coverage on Government Contributions Remittance* to SSS, Philhealth, and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.

Role Objective
We are seeking a talented and experienced Senior Industrial Designer to join our dynamic team. The successful candidate will be responsible for designing and developing innovative enclosures and structures for our digital signage products. This role requires a deep understanding of manufacturing and fabrication techniques, as well as the ability to work collaboratively with cross-functional teams.

Job Responsibilities

• Design and develop enclosures and structures for digital signage products using sheet metal, extrusion, and other materials
• Create detailed design documentation and specifications suitable for manufacturing.
• Collaborate with engineering, production, and marketing teams to ensure designs meet functional and aesthetic requirements.
• Conduct research and stay updated on industry trends and advancements in materials and manufacturing processes.
• Provide technical guidance and mentorship to junior designers and production technicians.
• Ensure designs comply with safety, quality, and regulatory standards.

Job Qualifications

• Bachelor’s degree in Industrial Design, Mechanical Engineering, or a related field. Minimum of 5 years of experience in industrial design, preferably in the digital signage or related industry.
• Proficiency in SolidWorks, with previous experience in sheet metal functions highly favoured, as well as Illustrator and Photoshop.
• Strong understanding of manufacturing and fabrication techniques, including sheet metal and extrusion.
• Excellent communication and teamwork skills.
• Ability to manage multiple projects and meet deadlines.
• Creative problem-solving skills and attention to detail.

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Video Editor (Project-Based/Full-Time)

Video Editor - Freelance (Philippines-based)

Status: Freelance (Project-Based/Part-Time)
Schedule: 7:00AM to 4:00PM Philippine Standard Time (Mon-Fri)

Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
• 15 years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
• Competitive and negotiable compensation (depending on skill level & experience)
• Private HMO Coverage for in-house employees from Day 1
• Employee Events Online and Face-to-Face

*Terms and conditions apply.

Role Objective:

A Multimedia Specialist is responsible for creating content for community engagement, outreach and enhance brand visibility, engagement and growth.

Responsibilities:

• Create content/graphics and videos, and manage published content in all social media platforms
• Develop and expand community outreach efforts
• Design and manage promotions and engagement campaigns
• Assist in implementing Remote Staff’s social media strategy
• Collaborate with the Marketing team to ensure brand consistency and align across all social media channels

Qualifications

• At least 3 years of experience in a similar role
• Bachelor’s Degree in Marketing, Communication, or any related field
• Proficiency in multimedia and tools

• Experience in developing Social Media strategies and campaigns
• Possesses values that are aligned with Remote Staff

            (Live with integrity. Innovate. ; Together is better. Strive for excellence. ; Get the balance right.)

• Has the necessary technical requirements to enable a work-from-home setup. Visit remotestaff.ph/faq for more info

NOTE: This is an in-house function directly under Remote Staff and not a contracting role as a remote worker for our partner clients View Job

Remote Administrative Assistant

JO 15333 | Remote Administrative Assistant
Status: Full-time
Shift hours: 10:00AM - 7:00PM (Melbourne) / 7:00AM - 4:00PM (Philippines)

About The Client:

Our client, an AU-based property law firm is a dynamic and growing practice specializing in all aspects of property law, including conveyancing, leasing, and development. They pride themselves on delivering exceptional client service and maintaining a positive and supportive work environment.

About The Role:

We are seeking an experienced and highly organized administrative assistant to join their team. As the first point of contact for clients and visitors, the Admin Assistant will be responsible for providing exceptional customer service, managing the reception area, and performing a range of administrative tasks to support our lawyers and staff.

Responsibilities:

• Provide exceptional customer service, responding to client inquiries, and resolving issues in a timely and professional manner.
  • Manage email correspondence with clients.
  • Send out initial client communication letters, including instructions and document requirements.
  • Follow up with clients to obtain necessary documents.
  • Conduct ID verifications and ensure completeness of the requirements.
• Manage the reception area, including answering phone calls, greeting clients, and managing the firm's diary and appointments.
• Perform administrative tasks:
  • Prepare, organize, and manage legal documents and client files.
  • Input client information into the firm's CRM (Smokeball) and maintain up-to-date records.
  • Assist in generating monthly reports and performing basic accounts-related tasks.
• Provide administrative support to lawyers and staff, including preparing court documents, arranging meetings, and coordinating travel arrangements (if necessary).
• Coordinate daily and weekly tasks to meet strict deadlines.
• Maintain accurate and up-to-date records, including client files, billing, and trust account
  • Navigate the firm's CRM and other tools (training provided).
  • Access and utilize government websites associated with the firm's operations.
• Assist with the preparation and distribution of marketing materials, including newsletters, brochures, and website updates.
• Develop and implement effective administrative processes and procedures to ensure the smooth operation of the firm.
• Maintain confidentiality and handle sensitive information with discretion.

Qualifications:

• Minimum of two years of experience in an administrative role, preferably in a law firm or professional services environment.
• Bachelor's degree or equivalent required; post-secondary education in business administration, law, or a related field is desirable.
• Excellent communication, organizational, and time management skills.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.
• Experience with law firm software, such as LEAP or Infotrack, is desirable.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
• Strong attention to detail and ability to maintain accuracy and quality in work.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Can follow instructions with ease and able to work with independently.

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Business Development Specialist

Employment Type: Full-time
Schedule: 9 AM - 6 PM EST, Monday - Friday
Location: Work from home

Why choose Remote Staff?

100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
17+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
Competitive and negotiable compensation (depending on skill level & experience).**

We are seeking an ambitious and results-oriented Business Development Specialist to join our team. The ideal candidate will identify new business opportunities, build strong relationships, and develop strategies to drive the company's growth and success.

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Key Responsibilities

Market Research & Analysis:

• Conduct research to identify new markets, trends, and customer needs.
• Analyze industry data and competitors to inform business strategies.

Lead Generation & Networking:

• Identify and engage with potential clients through various channels.
• Attend industry events, conferences, and networking sessions to promote the company.

Relationship Management:

• Build and maintain strong relationships with new and existing clients. (outbound calls, email, sms)
• Act as a point of contact for key accounts to ensure long-term client satisfaction.

Proposal Development:

• Prepare proposals and presentations tailored to client needs.
• Collaborate with internal teams to align offerings with customer requirements.

Sales Strategy:

• Develop and implement strategies to achieve business development targets.
• Identify cross-selling and upselling opportunities.

Performance Tracking:

• Monitor and report on business development activities and progress.
• Provide insights and recommendations for improvement.

Qualifications:

• 3 - 5 years of experience in business development, sales, or a related field.
• Proven track record of meeting or exceeding targets.
• Strong interpersonal and communication abilities.
• Proficient in CRM and business development tools (e.g., Salesforce, HubSpot).
• Analytical mindset with strong problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Has experience in end-to-end sales and setting it up from scratch

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Business Operations Assistant

Email Manager - Business Operations Assistant
Part-Time with potential to transition to Full-time in a few months’ time
Mondays to Fridays 4 hours a day, 20 hours a week

Our client is a leading provider of safety, electrical, and solar solutions, specializing in high-quality installations and services across various industries. With a commitment to safety, innovation, and reliability, they help businesses and individuals meet their compliance needs while optimizing energy efficiency and workplace safety. Their dedicated team of experts works collaboratively to deliver exceptional results, ensuring that every project is completed to the highest standards.

Key Responsibilities:

• Manage and respond to a high volume of emails (50-60 daily), ensuring timely follow-up and resolution.
• Set up projects in Zoho and ServiceM8 for quoting purposes.
• Allocate quotes to sales staff and track progress.
• Send out quote follow-up emails and ensure timely communication.
• Liaise with sales teams regarding quotes and customer inquiries.
• Collaborate with operations staff to coordinate project scheduling.
• Order materials as required to support project delivery.
• Arrange site inductions for staff and contractors when necessary.
• Complete pre-start paperwork for upcoming projects.
• Maintain an organized filing system for project documentation and paperwork.
• Generate invoices for completed work and follow up on payments.
• Collect, review, and file invoices and receipts for bookkeeping purposes.
• Review daily job time sheets to ensure accuracy and forward them to clients when necessary.
• Assist with various other administrative tasks to support the Office Manager and ensure smooth business operations.

Skills & Qualifications:

• Excellent verbal and written communication skills.
• Strong attention to detail, ensuring accuracy in all tasks.
• Ability to manage time effectively and complete tasks promptly.
• Quick learner with the ability to adapt to new processes and tools.
• Reliable, punctual, and able to work independently as well as part of a team.
• Ability to handle confidential information with discretion.
• Previous experience working with Zoho and/or ServiceM8.
• Excellent in Email Management.
• Willingness to take on additional responsibilities, including handling phone calls, as needed.

• Minimum of 5 years experience in a similar administrative role, preferably within the same or related industry.

Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
• 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
• Competitive and negotiable compensation (depending on skill level & experience)
• 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.

*Terms and conditions apply.

  View Job