All businesses need to provide products and services at the utmost quality. But companies are still run by people who make occasional mistakes. As much as possible, you don’t want that to happen.
And that’s the job of quality assurance analysts. They check the product’s processes and ensure that everything works well from the get-go. Many companies hire quality assurance analysts to work online to support their team. In fact, it’s one of the trending online jobs in the Philippines.
But how do you become a first-rate quality assurance analyst? Here are 7 fundamental skills you should have.
In your work, you need to understand patterns and trends in your data to find opportunities to improve on. And with this, you have to practice analytical thinking. You need to see the bigger picture and find ways to enhance the processes for the end-consumer.
Keen to Details
As a QA analyst, you will audit many processes to the last detail. Oftentimes, people overlook some points. Maybe because of tight deadlines or the sheer volume of work.
After all, we’re only human. But simple mistakes compounded through time can be disastrous. It’s your job when you audit to have that detailed eye to spot those mistakes and report them as early as possible.
Knows How to Troubleshoot
QA analysts don’t only check irregularities. They should also know how to troubleshoot when malfunctions occur. Where do you find the problem? What process or trinket is causing delays?
Depending on the industry, you should know techniques to find the root cause of the problem.
Quality assurance spans across multiple industries. It can be in the IT industry, health, manufacturing, or even music streaming. Every company needs to ensure that its products and services are working well. It can even extend to qualifying processes and standards.
As a QA analyst, this requires you to know the industry know-how to give proper judgment when you assess product effectiveness. You should be updated on the latest trends to suggest better improvements for your company.
When you check for quality, you must have your target market in mind. Who will use the products or services that your company offers? How do you make it more commercially viable?
You need to know your audience and understand their needs. In this way, you can spot the points you can improve on.
Collaborative Skills and People Skills
Sometimes, QA Analysts work with different departments to gather the information your task needs. You need to have collaborative skills to smoothly round up data across all departments.
What tools are you using to communicate? How do you approach different team leads? How do you manage to integrate your audit without disturbing their operations? Your collaborative skills and people skills will come into handy in your field.
Excellent Written Communication Skills
Your clients might not have the time to browse through everything in your report. During your audit, you need to document your findings, conclusions, and recommendations in an easily understandable and concise manner.
You have to use your excellent written communication skills to convey the ideas clearly. With that, your employer and colleagues can decide clearly what they can do based on your audit.
There you have it! Here are the fundamental skills you need to become a first-rate quality assurance analyst. Check this link if you’re looking for opportunities in this field. Good luck with your online career!