If there’s one marketing job that’s easily adaptable to a remote setup, it’s probably an inbound sales representative. An online inbound sales representative job is similar to its traditional counterpart. The difference is that you’re working at your home instead of an office desk. As the country remains in lockdown, inbound sales jobs from home become more appealing.
This change may not seem too great, but add this together with recent events, and it becomes a significant change. With these fundamentals, it’s an in-demand online job as more and more people buy online. And a lot need to close deals online.
Duties and Responsibilities of Online Inbound Sales Representatives
Before moving into this article’s main topic, it’s worth mentioning the duties and responsibilities of an inbound sales representative first. Why bother mentioning this, you may ask? Because it’s vital to know what you’re supposed to be doing so that you can work confidently and efficiently.
Some of their duties and responsibilities include:
- Managing both inbound lead and customer service inquiries according to the best practice standards.
- Understand customer needs and requirements and perform consultative selling.
- Ensure a premium level of client satisfaction in one phone call.
- Achieving daily, weekly, and monthly sales targets via following successful marketing strategies and tactics.
The starting salary for an online inbound sales representative job ranges from 17,000 to 25,000 pesos. It also increases as they gain experience. This salary range makes an online sales job attractive, as it’s both convenient and pays well at a higher limit of 40,000 PHP to 50,000 PHP (some have commissions and bonuses)
Want a career in this field? Here are 7 crucial skills for aspiring Inbound Sales Representative.
Know Your Audience
When you’re in sales, the first thing to master is knowing your audience. Every successful brand has a buyer’s persona that they cater to.
What age group do they belong to? Are they clustered in a specific social class? What language and idioms can they understand?
By knowing how to deal with your audience, you can probably have a better closing rate when you ask for the sale.
And speaking of sales, you should have selling skills when you’re in this field.
Selling has a negative connotation, especially in the Philippines. Most people think selling is forcing someone to buy products against their will. Top salespeople beg to differ.
Selling is just supplying what your customer wants at the moment. You should practice consultative selling. Think about doctors asking patients about their condition, and then proposing a treatment afterwards. The patient is not forced to do the treatment. But they were informed of their options to decide after.
The same with your field. You are just there to guide them to a decision, regardless if that will lead to a sale or not.
Problem Solving Skills
Selling is basically solving a problem, where the possible solutions are your products. Now, can you spot the problems your possible customers face?
You should have problem-solving skills to extract their desired results or pain points. And use product knowledge and selling skills to recommend to them the possible solutions they can get.
Your communication skills will play a vital role in your success in this field. Every inbound sales representative must ensure that they converse with their clients in a way that will make them feel comfortable.
Use words that your clients can understand. And make it as informational, but concise as possible. Avoid over-explaining features. And close the sale when there are buying signals already.
Most clients are not set on what they want. At least, not yet. Some will have multiple questions. Or they might not be able to follow instructions to the dot.
Have the patience to cater to their concerns. Who knows, it might pay off as a sale right now. Or sales in the future.
Can you continue to be polite and cordial if your client is rude?
To maintain your composure during these times, remain focused on your client and have the empathy to understand where they are coming from. They might just be having a bad day. And unfortunately, you caught them at the wrong time.
So always stay respectful regardless of their treatment of you.
There will be new techniques, tricks, and even software to help you in inbound sales. Are you updated?
You should always be up-to-date with the latest innovations in your industry. Follow websites, Quora discussions, Reddit threads, or Facebook groups. Engage and consume data With this, you are sure to be relevant in the coming years ahead.
With the tips that I have mentioned, I hope you’ll find it easier to adjust or prepare yourself for working in online sales while at home. These tips will help you be more efficient and productive at work. While also giving you time for yourself and your family.
If you’re looking for opportunities in this field, check this link. Cheers!