In today’s fast-paced and digital world, online businesses are slowly becoming the norm for small businesses. An online shop is not only more convenient to both customer and the seller, but it’s also safer. Because of this trend, the online e-commerce assistant job is also seeing a rise in popularity.
Also known as a remote store assistant, an online e-commerce assistant is a virtual assistant specializing in assisting business owners on e-commerce sites. They are responsible for managing and promoting these businesses on e-commerce sites such as Lazada, Shoppee, E-bay, Amazon, and Shopify. In addition, their other duties and responsibilities include:
- Maintain the product information database by collaborating with the various department staff and vendor contacts.
- Update website banners, build landing pages, and create promotions for the business.
- Monitor product performance to ensure that the product and category pages are optimized.
- Collaborate with the creative, brand, product, and tech teams to ensure the website and its user interface and experience optimization are up to date.
- Report on sales performance every week.
- Remain updated and provide new ideas for promotions and user journey optimization.
- Reviewing the information database to make sure it’s accurate and complete.
- Monitor the company’s Google and Facebook advertisements.
- Upselling and cross-selling opportunities on product pages to maximize sales and ensure they’re up to date.
- Assist in Website promotions.
With these duties and responsibilities comes an appropriate salary. The salary for an entry-level full-time online e-commerce assistant job ranges from Php 18,000 to Php 24,000. An experienced e-commerce assistant salary ranges from Php 35,000 to Php 50,000.
If what I’ve written raised your interest in becoming a remote store assistant, then this article is for you. Here, I will discuss five skills that you should have in an online e-commerce assistant job.
Let us start with one of the most crucial skills a remote store assistant should have. When talking about interpersonal skills, I’m not just talking about your ability to present yourself to your colleagues. You must also be able to listen and understand your colleagues as well. Doing these improves group cooperation and efficiency, which helps the business grow as a result.
An example of this is when you’re trying to update the company’s website to fit the company brand. Unfortunately, there have been delays in the creative team’s deliverables. Instead of getting angry at them and telling them to pick up the pace, ask what is happening instead.
By doing so, you discover and understand why they’re having a hard time keeping up with the deliverables. In addition, doing this also prevents negative feelings from developing among you. The last thing you want is uncooperative colleagues, after all.
Another important skill you need to have in an online e-commerce assistant job is organizational skills. There will be days when your work will seem endless and overwhelming. But if you have good time management skills and know which project to prioritize, you can accomplish your tasks efficiently and on time.
Having good organizational skills also isn’t just making a schedule and having a clean remote workstation. You should also show initiative and strategic thinking as well. Having these skills allows you to do more tasks while depending less on your colleagues for results. This independence also helps your colleagues focus on other tasks instead of helping you do yours.
In today’s ever-changing and fast-paced world, being flexible is a crucial skill. Flexibility allows you to adapt seamlessly and be more resilient to changes in your work. It also prevents you from experiencing too much stress when dealing with sudden changes that are common today.
So how do you become more flexible during this time? One of the first things that you should do is to remain calm and assess your current situation. Never let fear and panic get the best of you, for they will only make your problem worse.
In addition, always remind yourself of the reasons why you’re working in the first place. Aligning your next moves on your reasons for working grounds you to them no matter what the future may have in store. And be sure to hone your skills and learn new ones so you can better adjust to changes.
As a remote store assistant, you will face various challenges that require a different solution to each one of them. To solve these challenges as quickly and efficiently as possible, you will need to be creative. Creativity is a skill that you can’t instantly learn because you need to practice it constantly to become good at it.
So what do you do now if you want to apply for an online e-commerce assistant job yet you don’t think you’re creative enough? One thing that you can do is ask your more experienced colleagues for help. Learn from their examples while adding your unique touches to them. Make sure to align your works with the company’s ideals to avoid any issues with your bosses.
This list wouldn’t be complete without this skill. Learning to use your computers is essential in your work because you’ll be spending most of your shift on them. You need to be proficient in Microsoft Office programs such as Word and Excel because they are your bread and butter tools.
Aside from Microsoft Office programs, you need to be proficient in using google analytics and other business applications such as Referral Candy, Intercom, and MonkeyData. You also need to be familiar with the ins and outs of online retailing platforms such as Lazada and Shoppee. And finally, you must also be proficient in Search Engine Optimization (SEO) writing.
And there you have it. Here are the five skills you will need for your online e-commerce assistant job. I hope that you will find the contents of this article to be useful for your job. As always, these skills require time and practice for you to perfect them. You will have trouble practicing them at first, yes. Once you get used to doing these skills, you will see all that practice is worth it.