Sales is the lifeblood of all businesses. Leads wouldn’t matter if you don’t convert them into paying customers. But with the thousands of leads that you have, how do companies manage that?
That’s where appointment setters come in. It’s an online job opportunity that most people can start with. In fact, even those without experience can have a thriving career in appointment setting.
How do you set yourself apart? Here are 5 essential skills to become a sought-after appointment setter.
English Communication Skills
As an appointment setter, you would talk to foreigners in their local language. And usually, that’s English. You should know how to properly communicate in English.
Depending on the country you’re catering to, you might even have to adapt their accent. Most client’s, though, provide a script for you. It’s pretty easy for most to practice since it’s our second language.
Listening Skills
Sought-after appointment setters don’t just settle for scripts. They have excellent listening skills. After all, not all calls are the same. They listen intently just in case there are some questions and clarifications that a potential client needs.
And if you need to adjust, you will know based on what they’re actually saying.
Sales Skills
It’s not solely about the number of calls you make. It’s how many appointments you book. And in this career, you need to have sales skills to close your clients properly.
How do you handle your potential client? Can you answer their objections? Do you use closing techniques to book the appointment?
Hone your sales skills to increase your successful appointments booked.
Know Your Dialers
With the advent of technology, you can now call potential clients from the Philippines. And yes, you can call their local numbers as well. But you have to know specific tools that your client might use.
For appointment setters, it can use an autodialer or a manual dialer. To make it simple, Autodialers can just automatically connect you with your potential clients from a list of leads. On the other hand, you need to key in the numbers yourself on a manual dialer.
Here are some examples:
Manual Dialer
- Skype
- Ring Central
Automatic Dialer
- Mojo
- Vonage
- Hubspot
- ViciDial
- ZoiPer
Some companies even have their own CRM or Customer Relationship Management System to handle their communications through calls, email, and social media.
Familiarize yourself with some of these tools so that you can fast track working with your clients.
Empathy
Not all calls are made in heaven. You will encounter people who will lash out for some reason. Do you lash out to them as well? Definitely, not.
You should have the empathy to understand where they are coming from. No, you don’t need to be a counsellor for them. But know where they are coming from.
They might be frustrated with how their day is going. Or something is bothering them. Go on and listen with patience. You’ll never know. This hostile client might be one of your best clients yet.
Conclusion
Are you ready to become one of the best appointment setters? With the skills above, you are sure to have a good start. If you’re looking for opportunities in this field, check out this link for more information.
