Are you looking for a stable job? Whether offline or online jobs, is there a job you can get without work experience? A call center job might be for you.
A lot of people are opting out call center jobs. As an English speaking country, almost all Filipinos can apply for one. And the pay is relatively higher than average.
But with the pandemic right now, would you consider a work-from-home setup? If you’re on the fence, here are 11 advantages and tips when working-from-home as a call center agent.
We all know the dangers of COVID today, especially in the Philippines. As of date, our cases are still rising at 600k total. Even with the vaccine, would you want to risk contracting the virus? I don’t think so.
When you work-from-home, you are more protected from these health hazards. So keep you and your family safe when you work-from-home.
Save Precious Time
Have you experienced preparing for office work? You wake up at 5 AM. Prepare for the day, rush to go out by 6 AM, and then get stuck in traffic for 2 hours at least. And that’s on an average day.
How much time would you save if you work remotely? Your commute would have been just 5 minutes. Just wake up, go to your computer. Turn in on, and you’re at work.
When you work-from-home, you don’t need to spend on transportation. There’s also no expenses for sudden lunch-outs, random dinners, or after-work shots. These expenses aren’t bad once in a while. But sometimes, you are forced to spend because of social pressures, especially with call center after-work culture.
With remote working, you can save money from all these expenses. You can eat home-cooked meals and have random zoom bonding sessions that are less costly.
Who says you can’t be productive at home? Well, there would be distractions, but it’s easily controllable. At work, can you really stop your co-employees from talking to you? Can you stop attending meetings? Not necessarily.
With the remote working, you can forgo most of these time-wasters. In fact, a Harvard study concluded knowledge workers, such as call-center agents, are more productive at home.
It’s because they can focus on the things that are crucial for the day. And prioritize it with minimal interruptions.
Get More than One Client
With the freed-up time, you can now have more than one client. Are you allowed by your company to have other jobs? And even if they do, do you still have the time to attend to it.
Now, you can have a full-time call center job and have other side-jobs to complement it. Imagine earning 2 or more income sources than one. Sweet!
Most Filipinos would trade high-income salaries for quality of life. And it involves having the time for the things that matter the most. When you work as a work-from-home call center agent, you can have more time with your family. I mean, you are practically in the same household.
You can also allot time for your hobbies, passion projects, and side-business. Watch your personal life flourish when you work-from-home.
Tips on Working-From-Home as a Call Center Agent
Now that you know the advantages, here are some tips to become productive.
Do you know how much force gravity has? And did you know that it multiplies three-fold on your bed? Yes!
When you work-from-home, avoid working-from-bed. You might be tempted to sleep your way to work. And if you’re shift is at night, it’s not the best combination.
Connected to the one above, you should have your own designated workspace. It might be a separate room or a corner of your house. As long as it is somewhere you can concentrate (and quiet for your calls), that’s your happy workplace.
You can check out this link for some ideal workspace ideas that will inspire you to become productive.
I can’t stress this enough. Use noise-cancelling headphones. You don’t want your clients hearing roosters crowing or your TV at full blast.
You must be professional enough to have noise-cancelling headphones that isolate such unnecessary sounds when you do your job.
Utilize Cloud Computing
As a call center agent, you might need to transfer and manage files while working with your team. You should know how to use cloud computing. Cloud computing makes it possible to build an online repository of company files.
With this, you are equipped with the skills to collaborate with your colleagues.
Disconnect from Work
It’s easy to forget to relax when you work-from-home. I mean, how can you have down-time when there’s no separation between your work and personal life. With this, remember to have boundaries. Take occasional breaks.
Every few hours, you should be taking breaks. And after working hours, you should stop working. In this way, you can maintain a work-life balance.
So are you ready to work-from-home as a call center agent? With the advantages and tips above, you are sure to take advantage of this lucrative career. If you’re looking for opportunities in this field, you can check this link for more information. Cheers!